Case Manager - GPD Retention- El Paso presso American GI Forum - National Veterans Outreach Program

ABOUT THE COMPANY

American GI Forum - National Veterans Outreach Program is a nonprofit organization. Our mission is to establish and maintain a comprehensive community service agency with a diversified funding source serving the needs of Veterans, their families, and other individuals of the community who are in need. Our goal is to establish innovative programs of service for the contemporary needs, through an expansion and growth policy that will seek complimentary services that will generate self-sustaining mechanisms for the organization.

SUMMARY

This position is responsible for improving the retention of housing of veterans who were previously homeless and are transitioning to permanent housing and veterans who are at risk of becoming homeless. The Case Manager will perform in a manner that successfully ensures that quality outcomes are achieved, prepare documentation, and perform related duties as assigned.

JOB DUTIES & RESPONSIBILITIES

 NOTE: These job duties are not all-encompassing of the responsibilities and duties (or other terms) that are required of the employee and may change at any time with or without notice.

• Develop a portfolio of landlords, property managers and properties/units to utilize in Housing Search activities
• Connect Veterans with benefits (State and Federal)
• Provide or coordinate educational activities related to meal planning, tenant responsibilities, fiscal management, etc.
• Assist/train Veterans in daily life transportation, communication, and self-advocacy
• Monitor and track progress of Veterans with housing, helping Veteran to remove any barriers to housing
• Develop, implement, monitor, evaluate, and modify person-centered housing in collaboration with the Veteran
• Advocate for needed services including entitlements and benefits for clients and facilitate coordination of same
• Ensuring referrals to needed services, such as mental health, substance use disorder, medical, and employment
• Prepare and maintain assigned program records, including ensuring that entries are made into HMIS in accurately and in a timely manner
• Responsible for treating as confidential all information about clients, donors, team members and the AGIF-NVOP.  Such information is to be disclosed on a need-to-know basis only.
• Responsible for being sensitive to the needs of program participants and must at all times treat clients with respect and professional care.

JOB REQUIREMENTS

• Bachelor's degree level and one year case management experience working with individuals that are rapid-rehousing and homeless (Masters preferred)
• All candidates must be able to handle a flexible work environment and have strong decision-making skills.
• Must have transportation and a valid Texas driver’s license. 
• Must also provide proof of current vehicle liability insurance. 
• Must pass a drug test and background record check. 

SKILLS & ABILITIES

• Typing
• Computer literate in using Word, Excel, Access, PowerPoint, and Outlook
• Good understanding of the multitude of problems faced by applicants.
• Professional and productive demeanor, as well as ensuring that actions are supportive of others.
• Must be able to effectively communicate verbally and in writing. 
• Must be able to speak before groups when necessary
• Must be able to make independent decisions in coordination with service objectives.

TRAVEL

Primarily local during business day although some out-of-area travel may be expected via airline or automobile based on the discretion of management.

PHYSICAL DEMANDS 

Work is performed in a normal office environment while seated at a desk operating a personal computer keyboard, calculator, phone and other office equipment as well as at the homes of Veteran clients and at the offices of agencies, programs and clinics that NVOP collaborates with using mobile devices (laptop, tablet, cell phone). The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

WORK ENVIRONMENT

While performing the duties of this position, the employee will conduct office work, meet with clientele, and team members, and at times travel offsite to conduct business. Employee may be exposed to varying weather conditions. Employee will also be required to work in varied office and residential environment based on assigned caseload. Employee will be able to handle and de-escalate situations that may arise while at work. Employee will be required to recruit clients in traditional work environments such as job fairs and while networking at community events, as well as recruiting homeless clients where they may reside such as shelter homes, streets, and encampments.

BENEFITS

• $500, company-provided, monthly allowance for:
  • Dental insurance
  • Health insurance
  • Vision insurance
  • Base 25K Life insurance (employer paid) 
  • Voluntary Life and AD&D insurance for employee (employee, spouse, and child (ren) (employee paid)
  • Short term & Long-term disability insurance (employee paid)
  • Supplemental insurance
• Retirement Program
  • 6% Employer matching (after 1 year of employment; 100% vested)
• 12 hours (monthly) of PTO (after completed probationary period)
• 5% salary increase after completing probationary period
• Cell phone stipend (paid quarterly)
• 14 paid holidays

Employer reserves the right to hire the most qualified person if no applicants meet minimum qualifications.

It is the policy of the Company to be an Equal Opportunity Employer that protects applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training classification and other aspects of employment on the basis of race, color, religion, sex, (including pregnancy), disability, age, national origin and genetics. It’s also the policy of the Company to hire individuals solely upon the basis of their qualifications and ability to do the job to be filled. The American GI Forum National Veterans Outreach Program (NVOP) is committed to assuring equal opportunity and equal access to services, programs and activities for individuals with disabilities. It is the policy of NVOP to provide reasonable accommodation to a qualified individual with disabilities to enable such individual to perform the essential functions of the position for which the individual is applying and for which the individual is employed. Additionally, it is the policy of the NVOP to provide reasonable accommodation for religious observers. The policy applies to all employment practices and actions. It includes, but is not limited to, recruitment, job application process, examination and testing, hiring, training, disciplinary actions, rate of pay or other compensation, advancement, classification, transfer, reassignment and promotions.