Portfolio Delivery Manager presso European Wax Center

Who We Are

European Wax Center, Inc. (NASDAQ: EWCZ) is the largest and fastest-growing franchisor and operator of out-of-home body waxing services with over 1,000 locations in the United States. What sets us apart is our unique combination of philosophy, exceptional service, proprietary products, and a comfortable, consistent guest experience. Together, these elements have established EWC as the leader in the beauty and waxing services category. 

We're backed by a strong, well-established team supporting every function of the business — including marketing, technology, accounting, finance and more — all working together to empower our franchisees and elevate the brand.

Our corporate headquarters are based in Plano, Texas, just steps away from Granite Park’s Boardwalk’s restaurants, shops and hotels. We’re in office Monday through Thursday and enjoy remote Fridays, giving us a great balance of in-person collaboration and focused flexibility.

Our Vision

Our Vision is to become an iconic brand that delivers profitable growth without compromising our authentic culture.

About the Role

The Portfolio Delivery Manager plays a pivotal role in overseeing the strategic delivery of multiple programs and projects within EWC. This role ensures alignment with business objectives while optimizing operations for efficiency and quality. The individual will work across cross-functional teams, manage risks, monitor budgets, and drive the successful delivery of initiatives, ensuring they meet stakeholder expectations and align with business goals.

A Day in the Life 

1. Portfolio Delivery Management:
   • Manage end-to-end delivery of multiple projects and programs within the portfolio, ensuring alignment with timelines, budgets, and quality standards.
   • Work closely with stakeholders to ensure dependencies, risks, and constraints are well-managed.
   • Maintain and enhance governance frameworks, ensuring the portfolio adheres to standards, processes, and reporting protocols.
   • Track key milestones, outcomes, and deliverables across all projects, reporting progress to senior leadership.
2. Stakeholder Management:
   • Collaborate with cross-functional teams, including technology, finance, legal, and business units, to align portfolio outcomes with strategic goals.
   • Act as the primary point of contact for key stakeholders, managing expectations and ensuring clear communication.
   • Facilitate portfolio governance meetings, steering committees, and stakeholder reviews as needed.
3. Risk & Issue Management:
   • Identify, assess, and manage risks across the portfolio, ensuring proactive mitigation strategies are in place.
   • Escalate critical risks and issues to relevant stakeholders, providing recommendations and action plans.
4. Leadership & Change Management:
   • Champion a culture of continuous improvement, fostering innovation and adaptive change management.
   • Manage change initiatives within the portfolio, ensuring smooth transition and adoption across teams.

What Sets You Apart

• Strong project and portfolio management skills, with the ability to manage complex, interdependent initiatives.
• Solid understanding of operational processes and governance frameworks.
• Excellent leadership and people management skills, with experience in building and leading high-performing teams.
• Proven ability to manage budgets, financials, and resource planning at a portfolio level.
• Strong problem-solving and decision-making capabilities.
• Exceptional communication and stakeholder management skills.
• Ability to thrive in a dynamic environment, managing multiple priorities and delivering under pressure.

Education and Experience 

• Bachelor’s degree in business, Project Management, Operations, or related field 
• 5+ years of experience in portfolio or project management, with a focus on operations and marketing management.
• Strong proficiency in project management tools (e.g., Monday.com) software.

*This role is not eligible for visa sponsorship*

European Wax Center is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

This job description is a general description of essential job functions. It is not intended to describe all duties someone in this position may perform. All employees of EWC and operating subsidiaries are expected to perform tasks as assigned by supervisory/management personnel, regardless of job title or routine job duties.