Loan Partner II presso Waterstone Mortgage

SUMMARY:   

Join our Knoxville team as a Loan Partner II and play a key role in delivering an outstanding client experience while driving the success of our branch. In this position, you will serve as the primary point of contact for our clients, guiding them from the application through closing and making the process smooth and stress-free. You will work closely with the Branch Manager and Loan Originators to keep everything on track. This includes taking complete applications, locking loans, coordinating pipeline meetings, tracking documents in Encompass, and ensuring files meet compliance standards and are ready for processing. You will also reach out to clients and partners each week to keep them informed and confident all the way to closing. If you excel in a fast-paced environment, enjoy building strong relationships, and take pride in organized, detail-perfect work, we would love to have you on our team!

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Function as the primary contact and liaison between clients, Branch Manager, Sales Manager and/or assigned Loan Originators. 

• Responsible for taking applications over the phone and scheduling appointments. 

• As part of the sales team, this individual is responsible for requesting/obtaining referrals from all WMC clients, current and potential along with sales partners. 

• Work as a liaison for Loan Originators and with processing to help coordinate weekly pipeline meetings with each Loan Originator for accurate file tracking. 

• Responsible for submitting complete loan applications for each customer file. By completing all items on the checklist before submission. 

• Track all requested documents in Encompass 

• Review documentation received within 24 hours of receipt for discrepancies, omitted data, verified income calculation, asset verification and Encompass updates based on verified information. 

• Contact customers within 24 hours of receiving the loan file and call them on a weekly basis to give a status update to file 
• Complete pre-approvals for borrowers, ensuring complete and accurate loan application and a thorough review of documentation from borrower.

• Immediately notify Loan Originators when any discrepancies are found on documentation. Loan Originator will determine necessary remedies. 

• Respond to customer inquiries and other related parties on a transaction as needed in a timely fashion. 

• Run Automated Underwriting with updated Encompass file and read what the required documentation will be that is needed. Make sure that Automated Underwriting results match Encompass. 

• Order FHA and VA case numbers on government sites. 

• Order Title Commitments, Appraisal and Flood Insurance on the file. 

• Partner with Loan Originators in resolving problems on files/documents. 

• Ensure files are complete and set-up in accordance with WMC policy and procedures. 

• Attend all Branch/team meetings. 

• Maintain up-to-date status information for all files with a weekly meeting scheduled with the Loan Originators keeping them on track, notified of all transaction details and status of closings. 

• Ability to maintain a pipeline of 15 files or more and or two or more Loan Originators. 

• Responsible for the development, implementation and management of an “annual review calls” with clients. 

• Knowledge of current state's mortgage lending laws 

• Cross training ability to learn other positions to help the Branch when vacations and illness occur 

• Must be able to work under pressure. 

• Must possess excellent organizational skills. 

• Maintain strict confidentiality regarding customer's accounts and other information. 

ADDITIONAL DUTIES:   

• Complete any additional duties assigned by management 

• Complete regulatory and compliance certification and training, as required. 

• Assist WMC employees and departments as needed 

ATTRIBUTES OF SUCCESSFUL LOAN PARTNERS 

• Outgoing 

• Flexible 

• Punctual 

• Self-driven 

• Motivated 

• Goal Oriented 

• Team player 

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

EDUCATION and/or EXPERIENCE: A high school diploma or general education degree (GED) is required as well as five years of conventional fixed and ARM, HELOC and construction mortgage loan processing experience. Extensive knowledge of VA and FHA products is required. 

COMPUTER SKILLS: Proficient knowledge in Microsoft Office is required. Prior experience on Encompass LOS system or other mortgage processing software is required, DU, LP and other automated engine submissions experience is preferred. 

CUSTOMER SERVICE SKILLS: Using excellent customer service skills which includes maintaining a good attitude, taking ownership of meeting customer needs, going above and beyond for customers, demonstrating a commitment to sharpening skills through education and training, using positive communication, and looking for opportunities to respect customers’ time and schedules is required.  

CERTIFICATES, LICENSES, REGISTRATIONS: A federal registration through Nationwide Mortgage Licensing System (NMLS) is required. However, individuals in this position are not eligible to receive loan officer commission.  

HOW TO APPLY:

To be considered for this role, please email your resume in PDF format to:

📧 [email protected]

AND

🎥 Record a one-minute video cover letter (upload it to YouTube, Loom, or another video platform) explaining why you’d be a great fit. Include the link in your email.