Event Technology Analyst I presso Hennepin County, MN

About the Department

The County Administration department is seeking an Event Technology Analyst I to join their Business Information Office (BIO) IT team. This team provides customer service to county leadership, the county board, elected officials and staff by answering questions, addressing problems, and providing technical guidance. This position will provide technical support for broadcast and conference room systems (hardware and software) for broadcasting public meetings and county events.

Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit the employee referral program page.

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Location and hours: 
This position is hybrid and will be performed on-site at the Hennepin County Government Center at 300 South 6th Street, Minneapolis, MN 55487, the 625 building at 625 4th Avenue South, Minneapolis, MN 55415, at other Hennepin County buildings, various locations for community events, and remote as job duties require. Typical work hours will be Monday through Friday between 7 a.m. – 5 p.m. Candidates must be available for occasional after hours and weekend hours required to manage technology systems at events. On call hours will also be required for specific time periods, scheduled in advance. While this position is designated as hybrid, based on current requirements hires must reside in or relocate to Minnesota or Wisconsin. New Employee Orientation (NEO) for all new benefit-earning employees is in-person in downtown Minneapolis. Details about NEO will be provided upon hire.

About this position type:
This is a full-time, benefit earning position.
This position is internally classified as an Information Technology (IT) Analyst Level I - Technical Analyst.
Click here to view the job classification specification.

At this time, employees may be eligible to receive an additional cash merit of up to $1,702.26 that can be earned annually based on performance.

In this position, you will:

• Assist supervisor with research on county's audio and video equipment needs; operate, test and evaluate proposed equipment when needed. 
• Develop and document technical specifications that support development, testing and deployment of new technologies and applications.
• Configure and install audio/visual systems, including integrating microphones, video screens, video monitors, sound systems, recording systems, and computers, ensuring connectivity and optimal performance for events and functions such as meetings and presentations.
• Troubleshoot and resolve issues with media systems.
• Conduct quality control analysis during performances and make necessary adjustments to technology. 
• Provide public meeting support including troubleshooting and resetting passwords, editing video, correcting timestamps, and collaborating with technical support.
• Support adoption of new tools and processes as they are implemented.
• Develop, implement and interpret information technology policies, procedures and practices related to information systems.
• Provide support to other departments supported by the BIO IT team.

• One of the following:
  • Two years or more of experience in information technology. 
  • Completion of approved IT Hennepin County internship.
  • Completion of five college/vocational technical technology courses.
  • Associate's/vocational/technical degree in computer science, management information systems (MIS), information technology or an approved information technology field related to the position.

• Experience:
  • Providing technical support including equipment set up for Hennepin County high-level/senior leadership meetings and/or events.
  • Working with modern audio/visual equipment, including production of live broadcasts.
  • Using Microsoft Power Platform, Teams, SharePoint, Power Apps, Power Automate, Power BI, and Dataverse.
• Ability to:
  • Coordinate appropriate technology for multiple meetings and organize work to meet deadlines and conflicting priorities.
  • Analyze and resolve complex problems with computer operations or applications.
  • Work independently and in a team environment.
  • Learn and apply software and hardware troubleshooting techniques.
  • Effective customer service skills, including ability to work well under pressure.

Hennepin County Administration leads the Hennepin County organization in carrying out the policies of the Hennepin County Board of Commissioners.

The Operations Business Information Office serves our customers through strong partnerships, advocacy, business competency and technical expertise. Our mission is to be a strategic technical liaison, bridging our customers' business objectives with the county's technology mission. 

Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align with our mission to serve residents through transformative services that eliminate disparities, eliminate inequities, and create opportunity for all and our vision of a community where all people are healthy, all people are valued, and all people thrive. 

Our employees receive a combination of competitive benefits and positive workplace culture. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (login as Guest).

Hennepin County envisions an organization where our commitment to diversity and the elimination of disparities is fundamental in providing excellent service to our community.
 
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This posting may be used to fill current and future vacancies.
 
Watch this video for application best practices and tips. 
 
Invitations to interview will be based upon an assessment of education and experience. 
Final candidates may be required to complete a criminal background check.
 
If you have any questions, please contact:
Toufue Vue
[email protected]