Head of Digital Products & Services – Enterprise Communications presso Wf

About this role:

Reporting to the Head of Enterprise Communications, this role leads a team of 25 professionals, including 4 direct reports, and is responsible for the strategy, delivery, and modernization of digital communication platforms across the enterprise.  As an innovative leader, this individual will drive transformation initiatives that enhance agility, operational efficiency, and employee enablement across Public Affairs, while leveraging AI and automation to elevate the user experience.  This position offers a hybrid work schedule and is based in Charlotte, NC.  The Wells Fargo job profile is Digital Product Management Director.

In this role, you will:

• Set and execute the strategic direction for enterprise-wide digital communication platforms

• Lead the end-to-end product roadmap for the communications portfolio—from ideation and development to launch and continuous optimization

• Drive modernization of core product capabilities and operational processes, delivering scalable, enterprise-wide solutions

• Oversee the deployment of AI and automation technologies to enhance user experience and achieve best-in-class standards

• Establish governance structures, performance frameworks, and KPIs to ensure transparency, accountability, and measurable outcomes

• Champion a culture of continuous improvement and operational excellence across all digital products and services

• Collaborate with key partners across Public Affairs, Communications, Technology, Risk, and Supplier Enablement to align digital initiatives with enterprise goals

• Lead organizational design, workforce planning, and talent development to build and sustain a high-performing digital product development, content publishing, and platform governance team

Required Qualifications:

• 8+ years of digital product management experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education

• 4+ years of management or leadership experience

Desired Qualifications:

• Experience leading enterprise-wide digital transformation initiatives in a regulated environment

• Experience developing digital product strategies for enterprise-wide communication platforms

• Experience influencing Technology partners and driving alignment across the enterprise

• Experience building and scaling agile delivery models across cross-functional teams

• Experience implementing AI or automation tools to improve user experience and efficiency

• Experience modernizing platforms and processes for scalability and agility

• Experience establishing governance, KPIs, and performance frameworks for digital products

• Experience leading high-performing geographically dispersed teams

Office Locations:

• 1525 West W.T. Harris Boulevard - Charlotte, NC

• 401 South Tryon Street - Charlotte, NC

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.