Platform Services Manager presso Austin Telco Federal Credit Union

Description

Platform Services Manager| Location:11149 Research Blvd, Austin, Tx 78759|Schedule: Monday–Friday 7:30am-4:00pm| Department: Information Technology | Employment Type: Full-Time, Exempt 

Austin Telco is seeking a Platform Services Manager to lead the delivery, optimization, and governance of enterprise platforms. This role is responsible for managing virtual machines, operating systems, productivity and collaboration tools, identity services, and virtual desktop infrastructure (VDI). The ideal candidate will ensure platforms are secure, compliant, and aligned with business needs. 

What you'll do:

• Manage full server lifecycle: deployment, patching, monitoring, and decommissioning.
• Oversee Microsoft 365 suite including Teams, SharePoint, and Exchange Online.
• Administer identity and access management (IAM) services: Entra ID, SSO, MFA, conditional access.
• Lead VDI platform operations (Azure Virtual Desktop, Citrix, Horizon).
• Govern SaaS licensing, compliance, and adoption metrics.
• Support integrations, APIs, and workflow automation (Power Automate, middleware).
• Collaborate with Technology Services for compute, storage, and networking resources.
• Align platform security with regulatory and compliance standards.
• Partner with business units for application upgrades and integrations.
• Supervise and mentor Platform Services team members.
• Deliver initiatives on time, within scope, and drive platform adoption.
• Direct supervision of Platform Services team.
• Responsible for training, assigning work, mentoring, and resolving issues.

What you bring:   

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 5+ years of leadership experience in enterprise platform or service delivery.
• 10+ years of experience in server and network administration.
• Advanced technical certifications (e.g., Microsoft, VMware, Citrix, CompTIA).
• Strong knowledge of Microsoft 365 and SaaS governance.
• Expertise in Windows/Linux server administration, patching, and performance tuning.
• Experience with IAM platforms and policies (SSO, MFA, RBAC).
• Familiarity with VDI technologies and user experience optimization.
• Excellent communication, problem-solving, and leadership skills.

What We Offer:

• Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness, legal support, and more.
• Paid Time Off: Federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones.
• Retirement Plans: 401(k) with company match and a pension plan to support long-term financial goals.
• Community Engagement: Volunteer opportunities and credit union-sponsored events.

Additional Requirements

• Good credit standing (verified prior to hire)
• Successful background check and drug screening upon offer

Why Austin Telco?

We’re more than a credit union, we’re a community. At Austin Telco, you’ll find a supportive culture, opportunities for growth, and a mission-driven team that puts people first.

Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.