Supervisor, Transit Ops- Transit Control and Routes (Mississauga, ON, CA) presso City of Mississauga

Job Summary

Reporting to the Manager, Transit Control & Routes, this position is responsible for supervising the Transit Control and Route Supervision team to ensure successful services delivery daily and is required to take appropriate action to ensure the safety and security of transit staff, customers and assets in accordance with all policies, procedures, regulations and legislation governing the workplace.

Duties and Responsibilities

• Supervises Route Supervision team (Mobile, Transit Control) and oversees daily service delivery to ensure work is performed effectively and efficiently in accordance with transit standards, levels of service, system policies, procedures and legislated requirements
• Co-ordinate the on-route strategy and manage/direct Route Supervisors’ action in response to service breakdowns, change offs, detours, emergencies, collisions, and etc.
• Monitor Key Performance Indicators (KPI) related to transit operations and provide thought processes on corrective actions towards to reach service goals.
• Develop and manage Route Supervisors’ work schedules according to priorities and ensure coverage is provided at all times
• Provide strong leadership, coaching and guidance to Route Supervisors
• Recruit, train, motivate, manage and evaluate Route Supervisors
• Translating divisional direction into concrete activities and action plans for staff, developing work plans with a thorough understanding of the functional area and communicating plans with clarity and commitment
• Review operators performance on a regular basis and take corrective/disciplinary action on such matters as collisions, complaints, late reports, absenteeism, and make recommendations and/or take action as required
• Responsible for preparing for and participating in grievances/arbitration, ensuring they are addressed in a timely manner in accordance with the ATU Collective Bargaining Agreement (CBA)
• Monitors performance of staff through site visits, completed incident/collision reports and conducts follow-up when required and resolving issues through root cause analysis such as customer service, on-time performance, delivery of scheduled service
• Conduct investigative and disciplinary meetings according to the Standard Operating Procedures and CBA to promote and manage positive workplace behaviour and work ethics
• Respond to, investigate and follow up on inquires, accidents, complaints and other incidents from the general public, residents, emergency services, other departments, senior management and members of council
• Prepares statistical reports and data analysis as needed, along with recommendations.
• Evaluates effectiveness of recommendations and interventions and makes recommendations on policy and procedural changes if necessary
• Assist Operations Training team for new operator on boarding and orientation processes as a part of the operator-training curriculum
• Function as key contact to support various internal stakeholders including Transit Maintenance, Business Systems, Service Development, Marketing (Internal and external outreach programs) and Corporate HR to provide expert advice and technical feedback from Operations perspective via emails and/or participating requested meetings and programs
• Participate actively in committees and projects such as Joint Health & Safety Committee, Customer Experience Initiatives, Lean initiatives, any corporate or transit initiated programs improving work place environments and employee engagement
• Work closely with the Union and foster a positive labour management relationship and minimize conflict in the workplace
• This position operates on a rotating shift schedule to provide coverage 7 days a week including, but not limited to : Monday to Sunday 5am to 9pm daily.
• Shifts may include mornings, afternoons, evenings, weekends, and holidays. 
• Flexibility and willingness to work varied hours is essential.
• Be available on-call for divisional emergencies which may include off hours, holidays and weekends

Skills and Qualifications

• Post-secondary college diploma or university degree or an equivalent combination of education
• Minimum of 5 years’ experience in leadership role in a large transportation or transit organization
• Direct supervisory experience in a unionized environment
• Knowledge of safe vehicle operations with clean drivers abstract
• Experience working in Human Resources functions. Comprehensive knowledge of Human Rights and Employment legislation, including the Ontario Human Rights Code, Bill 132, Employment Standards Act, Highway Traffic Act, and Occupational Health and Safety Act, WSIB and other related legislation
• Proficiency with Microsoft Office (Word, Excel, PowerPoint and Outlook), including knowledge of SAP, HASTUS, iBus and related similar industry technologies
• Experience with data management and statistics as well as occupational and non-occupational disability claims management is preferred.
• Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns.
• Aptitude in identifying root causes; recommending and implementing solutions.
• Superior problem solving, mediation, facilitation and analytical skills
• Excellent written and verbal communication skills with be able to present using prepared documentation and also be able to facilitate meetings and discussions
• Strong time management and organizational skills with the ability to manage multiple assignments to meet deadlines in a very demanding operational environment
• Result driven to set clear objectives, measuring processes and know how to organize people and activities to get things done
• Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.
• Excellent team player capable of learning and sharing knowledge in a team environment
• Demonstrated ability to coordinate, implement and provide training/education to a broad range of stakeholders