Home Care Assistant Coordinator presso Pennant

I.    JOB SUMMARY
Responsible for Home and community-based services and In-home support services intake process to ensure that all state and federal regulations are met, and company policies are upheld. Responsible for establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns.  

II.    DUTIES & RESPONSIBILITIES
1.    Maintains confidentiality of patient information.
2.    Maintains accurate up to date medical records in accordance with regulations and the Policy and Procedure Manual.
3.    Communicate effectively on the telephone with patients, families and staff.
4.    Participates in and assists with community activities, i.e., health fairs, conventions, community education programs, etc. as assigned by Director of Clinical Services and/or Administrator.
5.    Coordinates with case managers to ensure the delivery of safe effective and appropriate home care services for the Home and community-based services and In Home Support Services program (s). 
6.     Completes intakes for PCP/Homemaking operations including providing direct oversight of the establishment and implementation of intake policies.
7.    Ensures compliance with all state and federal referral/intake regulatory requirements.
8.    Directs the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy.
9.    Establishes and maintains positive working relationships with current and potential referral sources.
10.    Ensures seamless transition of patients to home care by providing direct oversight of patient education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers.
11.    Meets with field staff on a regular basis to provide guidance and updates.
12.    Provides training to field staff regarding regulations, care plans and general tasks in clients’ homes.
13.    Audits HCBS charts for effectiveness of care coordination and supervisory.
14.    Communicates to clients, case managers, scheduler, and providers of any changes to schedule or care plan.
15.    Performs non-skilled training and sign offs to employees
16.    Back up coverage to C.N.A., IHSS, PCP and Homemaking visits
17.    Assists with recruiting, selecting, orienting, and supervising
18.    Builds and monitors community and customer perceptions of PASCO/SW Home Health as a high-quality provider of services.
19.    Gathers, collates, and reports referral statistics including key customer referral trends.
20.    Provides leadership in strategic planning including identifying opportunities for additional or improved services to meet unmet customer needs.    
21.    Maintains comprehensive working knowledge of contractual relationships and ensures that patients are admitted according to contract provisions.
22.    Participates in quality assessment performance improvement teams and activities. Creates and submits QAPI reports timely and participates in QAPI meetings 
23.    Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by PASCO/SW Home Health.
24.    Participates in the On-Call Rotation 
25.    Responsible for Human Resources Functions including onboarding and drug screening
26.    Assist with scheduling functions.
27.    Provides assistance to the Executive Director/Administrator, preserving the confidential nature of items of which he/she has knowledge.  He/she must maintain the files, supplies, and general office conditions in an orderly manner.
28.    Answers telephone inquiries and channel them appropriately.
29.    Assists with scheduling functions
30.    Assists with Cell Trak training and compliance. 
31.    Always ensure compliance with Patients Rights and HIPAA policies.
32.    Provides a welcoming environment for staff and all visitors to the community.
33.    Assists with updating manuals with updated company policies
34.    Assists with new-employee orientations
35.    Other duties assigned 

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by the employee of this job.  The employee may be requested to perform job-related tasks other than those stated in this description.

III.    JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)
1.    Certified Nursing assistant who has successfully completed a training and competency evaluation program that is approved by the state as meeting all requirements and listed in good standing in the state nurse registry preferred but not required.
2.    Experience with client coordination, customer service, and case management
3.    Experience or knowledge of Home and community-based services (HCBS)
4.    Experience with Medicaid HCBS Waiver and Home Healthcare state regulations
5.    Ability to multi-task, prioritize, and manage time effectively.
6.    Demonstrates good communications, negotiation, and public relations skills.
7.    Demonstrates autonomy, organization, assertiveness, flexibility, and cooperation in performing job responsibilities 
8.    Extraordinary attention to detail
9.    Possess strong computer skills including Microsoft office suite, outlook, and Electronic Medical Records
 

Salary - $18.00-$23.00