Housekeeping and Buildings Coordinator presso YMCA of Rock River Valley

YOUR IMPACT
The Housekeeping & Building Supervisor Coordinator is responsible for consistently creating a clean, safe, functional and inspiring environment, a critical component of the YMCA experience. They will provide leadership to the housekeeping and building supervisor teams, including day-to-day and deep cleaning schedules and responsibilities. This position will also lead a team to build positive relationships with staff, volunteers, members and program participants through effective listening and communication. This role is crucial in providing a welcoming and safe environment for all.

EXPECTATIONS & RESPONSIBILITIES
To support the branches, programs, and people they serve, regular remote work arrangements are not available for this position. While occasional remote work may be permitted with prior approval from the supervisor, coordinators are required to maintain a consistent on-site presence and should not expect regular remote work arrangements.

Leadership & Staff Development

1. Develops strategies to motivate staff and achieve goals. Provide clear job expectations for all supported roles.
2. Drive team engagement and effectiveness, modeling and setting high standards for service and leadership.
3. Serves as a member of their branch, Housekeeping & Building Supervisor Department and YMCA leadership teams. Will attend all scheduled meetings, included, but not limited to, branch team meetings, operation meetings, and leadership meetings.
4. Fosters a culture that builds trust and treats all team members and colleagues with respect; constructively and immediately deals with conflict; gains commitment and provides clarity; holds team members accountable and cultivates peer accountability; and achieves results to meet strategic and operational goals.
5. Provides direct supervision to leads and frontline staff to ensure their professional development and success.
6. Recognizes, develops, and strategizes department staffing needs.
7. Manages and supports through staffing, scheduling, payroll and programming. Follows all YMCA policies and industry-leading practices as well as local, state and federal regulations and laws.
8. Creates, implements and documents an annual training/meeting calendar that meets or exceed leading industry standards, YUSA standards and the association's general liability insurance recommendations.
9. Seeks and provides regular feedback. This includes: meeting with all housekeeping and building supervisor staff two times per year; meeting with housekeeping and building supervisor team 6 times per year; meets with association housekeeping and building supervisor peers monthly.
10. Participates in committees as requested.
11. Supports their Branch Executive Director through hosting and leading annual branch meeting.
12. Collaborates with their Branch Executive Director in the hiring process.
13. Partners with Branch Executive Director and association peers to develop Association Housekeeping & Building Supervisor Staff Handbook, ensuring all policies and procedures are up to date annually.

Operations & Program Management

1. Oversees daily cleaning tasks to ensure a spotless and welcoming facility. This includes common areas, restrooms, locker rooms, and additional spaces to attract and retain members.
2. Develops and implements quality control measures to attract and retain members by ensuring that the facility and grounds are functional, safe, clean, organized, and inspiring.
3. Ensures a �best in class� member experience.
4. Maintains an inventory of cleaning supplies, tools, and equipment. Ensure timely replenishment, repair, and proper storage.
5. Responds promptly to member and participant concerns, typically within 24-48 hours, across phone, email, and other communication channels.
6. Develops and implements strategies to build capacity and provide exceptional customer experience using participant usage and feedback data.
7. Responsible for meeting, and/or exceeding budgeted revenue while appropriately managing expenses.
8. Participate and support staff, annual, and capital campaigns.
9. Be visible, accessible, and responsive in membership areas.
10. Ensures all communication materials are accurate, updated, and brand compliant.
11. Responsible for following all Human Resource processes.

Facilities & Safety

1. Partners with association maintenance team to ensure a safe and effective preventative maintenance program that follows all manufacturer recommended guidelines is active and in place.
2. Conducts daily rounds to all areas of the facility and outside grounds to check cleanliness, organization, and ensure staff have resources needed for success.
3. Maintains cleanliness in spaces involves ensuring that all areas are sanitary, tidy, organized, and free from clutter, creating a welcoming environment for all. After events, it is essential to systematically put items back in their designated places, restoring order and preparing the area for future use.
4. Prepares staff to respond in the event of an emergency. This includes training on the facility Emergency Response Plan, serving as a responder to security and disciplinary incidents, fire alarms and medical emergencies. In an emergency, summons any needed professional assistance (e.g., police, fire, EMS) and follows their directions.
5. Maintain and retain all records for preventative maintenance, staff training and certifications, program member attendance and evaluation of employees and participant skills according to YMCA, local, state and federal rules, regulations and laws.

General Duties

1. Ensure proper facility opening, closing and security.
2. Serves as a member of YMCA Leadership Team and supports the overall objectives of the YMCA, sharing in Manager on Duty responsibilities.
3. Ensures uniform and personal appearance are clean and professional.
4. Ensures a strong emphasis on character development while fostering an inclusive environment that celebrates diverse perspectives, promotes understanding and respect, and creating experiences where everyone feels valued and empowered to contribute.
5. Reports damaged equipment or safety hazards promptly.
6. Performs any other functions necessary for smooth and efficient operation.

SCHEDULE & COMPENSATION: 1 Position

1 Position: SwedishAmerican Riverfront YMCA
Full-Time, Non-Exempt
40 hours per week, Monday - Friday 3:00 - 11:00 pm
Occasional weekend hours
$20.00 per hour

QUALIFICATIONS

• High school diploma or equivalent, required
• 2 years of customer service experience, required
• Prior housekeeping experience, preferred
• Knowledge of cleaning chemicals and supplies, along with familiarity with health and safety regulations
• Strong attention to detail to ensure thorough cleaning and maintenance
• Strategic thinker, inspiring communicator, and inclusive leader
• Energized by building systems and relationships that make people stronger�inside and out
• Current Praesidium Academy training
• CPR, AED and First Aid Certifications required within 90 days

The Y is proud to be an Equal Opportunity Employer. We offer more than just a job, rather the opportunity to make a lasting difference in the lives of those around you.

THERE'S SO MUCH MORE TO WORKING AT THE Y:

ALL STAFF BENEFITS:

• Discounted Programs & Services, Including Child Care
• Pay Differential for Bilingual Employees
• Paid Time Off: Paid Leave for All Workers
• Employee Crisis Fund
• Employee Assistance Program
• Cell Phone Discounts with Participating Providers
• Tickets At Work Discount Program
• 401 (a) Retirement Plan: 8% YMCA Contributed Retirement
• 403 (b) Savings Plan: Tax-Deferred Account and Roth Account Options
• For retirement plan eligibility requirements, and additional information, visit www.yretirement.org.

FULL TIME STAFF BENEFITS:

• Free Family Membership
• 3 Paid Floating Holidays
• 10.5 Paid Holidays
• Paid Vacation and Sick Time: Varies by Employment Type
• Short-Term Disability Program
• Medical, Dental and Vision Insurance: Partially Employer Paid. Employee Contribution Required
• Life and Long-Term Disability Insurance: YMCA Sponsored and Employee Contribution Programs Available
• Accident, Critical Illness & Hospital Insurance Plans: Employee Contribution Required
• Tuition Reimbursement: Must Meet Qualifications

PART TIME STAFF BENEFITS:

• Free individual Membership
• Discounted Rate to Upgrade to Another Membership Category

OUR CULTURE
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

OUR COMMITMENT TO BELONGING
The Y is made up of people of all ages, from all walks of life, working side-by-side to strengthen communities. Together, we strive to ensure that everyone, regardless of ability, age, cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, income, national origin, race or sexual orientation has the opportunity to reach their full potential with dignity. Our core values are caring, honesty, respect, responsibility and faith � they guide everything we do.

OUR COMMITMENT TO YOUTH PROTECTION
The YMCA of Rock River Valley has a responsibility to provide safe and secure programs and services for our community. The YMCA is a leader in child abuse prevention to support the safety of children in our care.

• You'll support the commitment of the YMCA to child abuse prevention by:
• Report any items that may provide a health or safety hazard to staff, members or guests to your supervisor.
• Follow all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children.
• Report any suspicious behavior and violation of policy and procedures to your supervisor.
• Complete all child abuse prevention training as required.

The Y: We're for Youth Development, Healthy Living and Social Responsibility