RPT Team Leader presso New York Botanical Garden

Position Summary:

The Team Leader will represent and ensure the highest level of visitor satisfaction, service, and experience on the Garden grounds. Support VE leadership and Attendants on duty.

Specific Duties & Responsibilities:

• Provide visitors and Attendants with accurate and real-time information
• Consistently uphold standards of excellence and make the visitor experience a top priority
• Be responsible for your designated post/sector. Provide post/sector with necessary supplies. Keep it clean presentable, and operational
• Remain visible and approachable at all times in high visitation areas
• Perform current Attendant and or Tram driver duties as required
• Work closely with leadership to ensure the highest standards of service are achieved
• Liaise with leadership on duty to achieve resolution to visitor challenges and staff inquiries
• Be the point person for leadership staff. Notify leadership immediately as issues arise, such as broken equipment, mishaps in restrooms, erroneous signage, malfunctions, etc
• Monitor staff breaks. Breaks begin at 11a and should be performed in the order assigned
• Participate fully in morning meetings, training sessions, programs, and staff assignments i.e. presentations, tours
• Perform other duties as assigned by leadership

Qualifications:

• Minimum 6 months as a VE Attendant or Tram driver
• Extensive knowledge of NYBG geography and plant collections
• Available to work weekends, weekdays, holidays, and some evenings
• Previous customer service experience required
• Excellent communication skills
• Fluency in English required

Physical Demands & Work Environment:

While performing the duties of this position, the employee is required to, at minimum

• Work outdoors, under a variety of weather conditions
• Stand and or/sit for long periods
• Move up to 25lbs

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Baseline Work Schedule:

24 hours per week (minimum)

Pay Rate:

$21 per hour