Intake & Orientation Specialist (PACE) presso Goodwill Greater New York and Northern New Jersey (GWNYNJ)

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. If you are energized by welcoming others and setting them up for success from day one, thrive on creating smooth, supportive pathways into programs and believe in the power and potential of people, we want to hear from you!  

We’re on the hunt for our next Intake and Orientation Specialist. From welcoming participants and guiding them through orientation, to ensuring spotless data entry and resolving barriers on the spot, this individual will be the organizational heartbeat that keeps everything flowing smoothly. You’ll own the details, from verifying referrals and intake screening to coordinating calendars and upholding data integrity—all while making every client feel seen, supported, and set up for success from the moment they walk in. 

The Awesome Things You’ll Do 

• Coordinates the day-to-day operations and flow of participants during intake. 
• Facilitates and conducts orientation sessions for participants. 
• Monitors and reviews entry of customer activities and progress notes into Salesforce and Funders Database Platforms  
• Troubleshoots and provides solutions to clients’ inquiries, challenges and barriers during intake process and when issues presented to the front desk staff 
• Administers the initial screening for participants to determine tiered level of assessment and initial service delivery. 
• Review and annotate daily referral data from SEAMS to verify clients were referred and process photo IDs and directs clients to orientation area.
• Make copies of clients’ documents and ensure that clients complete and sign required forms.
• Enters clients’ demographic information in GW Tracking and generates initial calendars with testing, intake, orientation and initial case management appointments.
• Posts FTC infractions and FTR infractions for direct referrals.
• Responsible for submitting/reporting accurate participant attendance information
• Responsible for participant data integrity
• Perform additional tasks and responsibilities as assigned by management on an as-needed basis. 

Our Must Haves 

• At least 1 year experience customer service experience  
• Strong interpersonal and communication skills    
• Must be service oriented, assertive and a self-starter, detail-minded and be able to engage and multi-task in a dynamic performance environment.  
• Must be computer literate.   
• Must be organized and detail oriented. 
• Able to work effectively under pressure and in a team environment. 

What We Offer 

• Proposed hiring range of $40,000 to $41,500
• Generous Time off policy to use when you need it
• Health, wellness and financial resources to help you achieve our personal goals 
• Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
• Retirement matching programs and contributions
• Transit and commuter benefits

You bring the Good in Goodwill  

We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you!