Senior Process Analyst - 12 Month Contract (London) presso AND Digital

Senior Process Analyst - 12 Month Contract (London)

Hybrid: 2 days onsite

AND Introduction

At AND, we accelerate the development of digital capabilities. In practice, that means helping ambitious leaders and organisations build the teams, products, processes and even operational structures they need to close the digital skills gap within their organisation today, so that they thrive tomorrow.

Clients rely on our experience, agility and craft skills across tech and business strategy, software development and product management to address some of the toughest challenges facing their businesses.

We bring aboard thinkers, tinkerers, passionate software craftspeople and inspiring technologists to help us solve these challenges. Together, we’re united by a sense of pragmatism, purpose and a deeply-held belief that digital products and technology alone won’t transform a business or save the world: it’s the people that count.

Role:

Own capability Catalogue and Process mapping:

• Develop a service/capability catalogue for the end-to-end value stream
• Build a process catalogue aligned to services/capabilities, with an application alignment matrix linking systems to processes and clearly document process controls
• Ensure that enterprise processes are mapped, assessed, optimised, and simplified where possible – whether through technology-enabled change or simplification initiatives
• Consolidate feature-level impact assessments (from Business Analysts) into a single enterprise view
• Identify cross-functional dependencies, risks, and gaps
  

Support process Simplification workshops - ran by the client:

•  Facilitate simplification workshops with cross-functional teams
• Gather and document ideas, issues, and improvements opportunities
• Conduct root cause analysis of complexity in current processes
• Design simplified to-be processes aligned with best practice and value chain. Track simplification initiatives in a central opportunity register

Options Analysis & Requirements Support

• Conduct options analysis to evaluate alternative process designs and technology enablement
• Provide impact assessments for each option to support decision-making
• Derive process-driven requirements from to-be designs
• Ensure traceability between requirements, processes, and capabilities
• Support requirements validation workshops

Tooling, templates, and Professional Outputs

• Develop and maintain industry standard templates for process maps (Level 0-3), impact assessments, RACI, catalogues
• Ensure consistent frameworks and methodologies are applied across all analysts
• Create professional outputs for stakeholders including executive-ready presentations, visual dashboards, and concise reports
• Package deliverables in a format that can be reused as reference assets (playbooks, catalogues, toolkits)
• Support knowledge transfer by maintaining a central repository of all processes and change artefacts

Nice to have;

• Ideally experience within the Aviation Industry

Joining AND

From the work we deliver, to the way we serve and support our people, we work hard to ensure that there’s nowhere quite like AND. But joining a company is a two-way street: the fit has to work on both sides. So before you apply, here’s three key things to understand about us:

• We’re built for people - like, real humans. Not ‘resources’ or ‘staff’. That means happiness and wellbeing really do matter to us, and we hate unnecessary hierarchy and bureaucracy.
• There’s no well-trodden path ahead: AND is growing fast and forging a new trail. That’s exciting, and gives us all the autonomy and opportunity we love - but bear in mind it also demands focus, patience and resilience.
• Diversity is a priority. After all, to build great products that a wide variety of different people love to use, we need a wide variety of people to help us build them. So diversity is more than a policy or a word: it’s business critical for us.