Loan Documentation Supervisor presso Bank of Tennessee

POSITION SUMMARY

As the Loan Documentation Supervisor, you are responsible for overseeing the preparation of consumer, business, commercial loan and real estate loan documents by all processors, ensuring that loans are properly documented and in compliance with applicable laws, regulations and Bank Loan Policy. This position requires an in-depth knowledge of departmental operations, the ability to manage, train and motivate employees, and a working knowledge of processes and procedures including compliance requirements. As a representative of the Bank, you are required to present a positive and professional image at all times.

JOB REQUIREMENTS

• High school diploma or equivalent required
• Flexibility to work before and after normal business hours as necessary to meet deadlines and the needs of the bank required
• Five years of related experience and/or training preferred

COMPETENCIES

• Possess strong organizational, interpersonal, management, communication (both written and oral) and problem-solving skills
• Ability to supervise, train and monitor performance of staff
• Ability to be self-motivated, detail-oriented and able to effectively manage multiple assignments and meet deadlines
• Ability to display a professional demeanor and deliver a high level of responsiveness to internal customers
• Ability to maintain confidentiality
• Possess a desire to lead and develop people
• Possess excellent decision-making, analytical, and mathematical abilities
• Possess proficient computer skills including the ability to assimilate new software applications
• Ability to read, comprehend and evaluate detailed and complex loan documents
• Possess comprehensive knowledge of loan documentation and of the laws and regulations that apply to loans and loan documentation
• Possess a desire to lead and develop people

DUTIES AND RESPONSIBILITIES

• Develop procedures as needed and oversee coordination of department workflow
• Work with staff to ensure they have a full understanding of the documentation needed when preparing a loan for closing and that the loan is delivered according to our service level agreement
• Maintain comprehensive knowledge of consumer, business, commercial and real estate loan documentation requirements
• Maintain knowledge and understanding of the Bank’s Loan Policy and Credit Procedures and perform all responsibilities according to these guidelines
• Certify that attorney-prepared loan documents for new loans, extension and modifications have all required language
• Maintain thorough knowledge of lending regulations such as HMDA, Reg B, Reg Z and Reg O
• Respond to inquiries from internal customers, answer questions, explain policy and procedures, resolve discrepancies, and handle complex problems
• Achieve staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; and following policies, procedures, and productivity standards
• Establish and monitor performance and production goals for the department
• Supervise staffing to ensure optimal performance and production in meeting departmental goals
• Utilize ComplianceOne loan documentation system to create consumer, business, commercial and real estate loan promissory notes, security agreements, and all other applicable documents
• Review flood insurance policies for accuracy/compliance, providing clear communication on items requiring correction and prepare the final approval once all conditions are met
• Provide ComplianceOne Administrative support to include password resets, create and activate new user profiles, maintain user profiles, remove system access when necessary and assist in rectifying error messages
• Review personnel notifications from Human Resources and update appropriate employee codes in Horizon, identify existing loans that require maintenance if applicable, calculate payment adjustments as necessary and prepare communication to former employee of loan term changes
• Provide professional and expedient responses to internal and external auditors for documentation and/or questions
• Review, research and respond to credit disputes to ensure accurate credit reporting, addressing system adjustments as necessary, maintaining a record of all dispute documentation for Treev and recording the dispute as required
• Assist with Loan Administration quarterly audit of flood insurance
• Prepare monthly ComplianceOne Applications Processed report for the Retail Division
• Provide backup support to Loan Administration Manager
• Assist the Mortgage Division with mortgage modification documentation requests which may include payment due date changes, construction extensions, loan increases and/or HELOC term outs
• Provide coaching, mentoring, and feedback, to team members on a real-time and continual basis and via two-way communication
• Select appropriate team members whose differing strengths can be maximized to create a highly productive team
• Complete cross-training and development training with team members
• Provide effective employee onboarding, and ongoing training and development opportunities that reflect both the employee’s and the bank’s needs
• Develop clear guidelines, goals and timelines while working alongside your team toward a common purpose
• Establish an environment of continuous improvement
• Listen to feedback and resolve any issues or conflicts
• Empower team members to improve their confidence, job knowledge and communication skills, and identify, discuss and relay employees’ interest in promotional and career development opportunities
• Approve timecards and benefit time for direct reports ensuring proper coverage
• Conduct regularly scheduled bi-weekly one-on-ones with team
• Ensure job descriptions are current and reflect actual duties of position, to ensure skills, abilities and experience is appropriate for current/and or securing new employees
• Maintain compliance with regulations and bank policies and procedures, including the Bank Secrecy Act (BSA) and the Office of Foreign Assets Control (OFAC) requirements
• Actively support the ongoing development of a culturally diverse workforce
• Complete other duties as assigned as determined by management to be reasonable and beneficial

PHYSICAL REQUIREMENTS

This position largely operates in a professional office environment. While performing the duties of this job, the employee is regularly required to communicate effectively with Bank management, and employees. Regular use of the telephone and email for communication is essential. Remaining in a stationary position for extended periods of time is common. Must be able to accurately gather and process verbal and written information and properly prepare or inspect documents. Good manual dexterity is needed for the frequent use of common office equipment such as computer terminals, calculators, copiers and telephones. Occasional out-of-town or overnight travel may be required.