Director of Learning and Workforce Development presso Ardmore Enterprises

OVERVIEW OF POSITION

The Director of Learning and Workforce Development provides both operational and strategic leadership for the development and implementation of Ardmore’s training initiatives. This analytical role is responsible for delivering organization-wide training programs that drive staff development and support organizational growth strategies. The Director will assess employee training needs, align training and development with the organization’s strategic goals, and measure effectiveness through metrics, productivity evaluations, and staffing methods as needed.

Serving as a resource for all staff, the Director ensures Ardmore maintains a progressive workforce development plan for every position. The Director will demonstrate innovation and strategic leadership, grounded in strong service and program knowledge, and will be committed to promoting Ardmore’s mission of choice, responsibility, and community participation for the people we serve.

The Director is expected to stay current with industry training trends, best practices, and adult learning principles.

Ardmore believes all employees should be committed to supporting the organization’s mission of providing quality support services and ensuring that people with intellectual and developmental disabilities are respected and have opportunities to choose, participate in, and access community events, activities, and resources.

ESSENTIAL DUTIES AND RESPONSIBILITIES

 Analyze and assess training needs on an ongoing basis to meet agency and program initiatives.

• Develop workforce development plans to advance staff skills and further Ardmore’s mission
• Identify and/or develop training tools to meet organizational and position-level training plans, utilizing existing resources effectively
• Promote Person-Centered Thinking and self-advocacy at all levels, ensuring these philosophies are incorporated into all training
• Collaborate with the leadership team and other staff to identify and develop training that meets the unique needs of each service area
• Provide in-person and virtual training as a subject matter expert, mentoring and training staff as needed
• Regularly evaluate Ardmore’s workforce training programs, including design, materials, and delivery (both virtual and in-person)
• Provide guidance and support to improve training and delivery, including researching adult education best practices and innovative service delivery for people with intellectual and developmental disabilities
• Be an engaged member of the Ardmore community, regularly visiting and learning from staff, and responding to career pathway opportunities to support their growth
• Collaborate with the Chief People Officer to create and maintain scalable structures for onboarding, training, and promoting employee growth across all departments
• Respond to training requests from leadership and departmental managers, developing and delivering timely trainings
• Partner with departmental leaders and management to ensure employees receive necessary hands-on training, proper orientation to workplace culture, and integration into their departments
• Participate in new hire orientation with the Human Resources department

KNOWLEDGE, SKILLS, AND ABILITIES

• Proven ability to build and maintain relationships with staff at all levels and maintain confidentiality
• Outgoing and professional demeanor; able to work independently with executive-level staff and represent Ardmore
• Strong communication skills; able to facilitate learning with diverse audiences and convey instructions clearly
• Ability to develop effective training programs to meet organizational needs
• Skilled in organizing, motivating, and instructing staff at all levels
• Excellent problem-solving and organizational skills
• Strong attention to detail and accuracy
• Professional demeanor and excellent work ethic
• Good judgment and decision-making abilities
• Ability to multi-task in a fast-paced environment

REQUIRED QUALIFICATIONS: 

• Bachelor’s degree in Organizational Development, Communications, Education, Psychology or Social Work strongly preferred
• At least 4 years’ experience conducting competency-based training and informing the development of training plans
• Strong ability to think creatively and develop strong internal and external relationships
• Must be confident and comfortable working independently
• Successful track record using database software, information management, and learning management systems
• High level of organizational and problem-solving skills, attention to detail and accuracy
• Excellent written and oral communication and interpersonal skills
• Experience with not-for-profit organizations is preferred, experience with a Developmental Disabilities service provider is desired
• Excellent analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Experience in non-profit industry a plus

 REQUIRED CONDITIONS OF EMPLOYMENT

• Must be able to lift and/or move up to 20 pounds
• Must be able to bend, kneel, push, and pull
• Must meet eligibility for employment within the United States. (Provide appropriate I-9 documentation on the first day of employment)
• Must possess and maintain a good driving record and have access to a reliable vehicle
• Must maintain training compliance as required
• Must have a clean criminal history
• Must be able to pass a drug screening
• COVID-19 Considerations: Ardmore Enterprises had a mandatory COVID-19 vaccination policy. All employees are required to be vaccinated, unless a religious/medical exemption is requested

We offer an exceptional benefits package including:

• Medical, Dental and Vision Insurance (CareFirst)
• 403B Retirement Plan Match - Mutual of America (Up to 6%)
• Group Life Insurance - Guardian (up to $50,000)
• Voluntary Life and AD&D Insurance 
• Short Term Disability Insurance (Guardian)
• Employee Assistance Program (EAP)
• Pet Insurance 
• Legal Insurance
• Generous Vacation and Sick Leave (full-time and part-time eligibility)
• 10 Paid Holidays and 2 Floating Holidays
• Employee Discounts (Groupon, Six Flags, Touro University, Hertz car rentals, AMC Theaters Dell computers, etc.)
• Paid On-site Trainings
• Work in a hybrid environment combining in office and remote work is required. Current requirements are at least 3 days in office

 Ardmore is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Ardmore is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.