Patient Care Advocate presso Mount Laurel Animal Hospital

Job Title: Patient Care Advocate 
Location: Mount Laurel Animal Hospital – Mount Laurel, NJ
Job Type: Full-Time
Requisition ID: 1295

About the Job
Mount Laurel Animal Hospital is looking to hire a skilled and compassionate Veterinary Technician to serve as a Patient Care Advocate. This unique role supports communication between our doctors, technicians, assistants, and client service team to ensure seamless patient care and a positive client experience.
You’ll act as a liaison between clients and our medical teams, assist with patient follow-up, and help guide clients through care decisions — all within a fast-paced general practice and emergency hospital that values teamwork and clinical excellence.

Responsibilities
• Complete critical follow-up calls and assist in identifying which cases require escalated communication
• Communicate with clients regarding the medical status of their pets, including normal diagnostic results
• Assist in filtering and translating medical notes and updates from doctors for client communication
• Understand and relay hospital protocols, common medication side effects, treatment plans, and frequently used products
• Support doctors in delivering care updates when they are unavailable
• Navigate EMRs to guide clients through next steps in care
• Make triage decisions quickly and appropriately in urgent or complex situations

Physical & Work Environment Requirements
• Ability to lift and carry animals or equipment weighing up to 50 lbs
• Capable of standing, walking, kneeling, and bending for extended periods
• Comfortable working in a fast-paced, high-volume environment
• May be required to work evenings, weekends, or holidays depending on department needs

Qualifications
Required:
• 2+ years of experience working in veterinary medicine (formal employment, not including pet sitting or volunteering)
• Strong communication skills with a passion for client education and support
• Proficient with electronic medical records and/or comfortable learning new systems

Preferred:
• CVT or VTS certification
• Experience using Cubex systems
• Previous experience in a client-facing veterinary support role

Skills
• Excellent verbal and written communication
• Strong critical thinking and decision-making skills
• Self-motivated and confident leading communication between departments
• Organized with great attention to detail and time management
• Calm, compassionate, and professional under pressure

Why Choose Mount Laurel Animal Hospital?
• Supportive Culture: Join a team that truly values compassion, collaboration, and community. We work hard, support each other, and celebrate our wins—big and small.
• Work-Life Balance: Your well-being matters. We offer flexible scheduling, generous PTO (including your birthday off!), and wellness resources to support your life both inside and outside of work.
• Professional Growth: Whether you're just starting out or looking to advance, we invest in your future through continuing education, mentorship, and pathways for career development across departments.
• Ideal Location: Enjoy suburban charm with big-city access—just minutes from Philadelphia, an hour from New York City, and close to the beautiful New Jersey Shore.

Benefits
• Competitive base salary
• Medical, dental, and vision insurance
• 401(k) with matching
• Continuing education (CE) allowance
• Generous PTO policy
• Career advancement pathways and mentorship opportunities
• Supportive and inclusive work culture
• Access to state-of-the-art equipment and advanced technologies
• Flexible work schedule options

Additional Perks
• On-site events and staff appreciation activities throughout the year
• Fully equipped staff kitchens with complimentary snacks and beverages
• Relaxed break areas to recharge during your shift
• Employee pet care discounts

About Us
Mount Laurel Animal Hospital is a fast-growing, privately owned hospital that values professional development and a strong work-life balance. Our team includes over 200 highly trained support staff, including Veterinary Technician Specialists in multiple fields. We offer a collaborative environment supported by leading-edge technology, including MRI, CT, fluoroscopy, and more. Located just outside Philadelphia and within driving distance of NYC and the Jersey Shore, we’re ideally situated for both career and lifestyle.
Learn more at: https://mlahvet.com/beepic/

Our Commitment to Diversity, Equity & Inclusion
Mount Laurel Animal Hospital is proud to be an Equal Employment Opportunity (EEO) Employer. We are committed to fostering a workplace that embraces diversity and maintains a respectful, inclusive environment. Discrimination of any kind is strictly prohibited, and our policies apply to all aspects of employment.

Accommodation Notice
If you require accommodations during the application or interview process, please let us know in the “Want to tell us anything” section of the application. All accommodation requests are confidential and will not impact your candidacy. We are committed to providing an inclusive and accessible hiring experience.

Please note final compensation is influenced by industry experience, schedule, credentials, skills, and applicants’ abilities.