We are a full-service agency specializing in 3rd-party account receivables, operating under new ownership and leadership with a fresh vision, modern culture, and renewed focus on both our people and our clients.
At Sentry, we focus on solutions — not pressure — in every consumer interaction. We believe in compassionate collections: treating every consumer with fairness, respect, and professionalism. Our culture is built on family, opportunity, and accountability — and our best agents thrive here because they’re supported and rewarded.
As part of the TrueAccord brand, we’re helping change the perception of collections by combining empathy with efficiency. This approach has not only transformed the industry, but also is helping consumers get back on track financially and move forward with confidence.
We're hiring up to 5 new team members for our Account Resolution Specialist (3rd Party Collections) role here at Sentry Credit, located onsite in Everett, WA.
We are a full-service agency specializing in 3rd-party account receivables, operating under new ownership and leadership with a fresh vision, modern culture, and renewed focus on both our people and our clients.At Sentry, we focus on solutions — not pressure — in every consumer interaction. We believe in compassionate collections: treating every consumer with fairness, respect, and professionalism. Our culture is built on family, opportunity, and accountability — and our best agents thrive here because they’re supported and rewarded.As part of the TrueAccord brand, we’re helping change the perception of collections by combining empathy with efficiency. This approach has not only transformed the industry, but also is helping consumers get back on track financially and move forward with confidence.We're hiring up to 5 new team members for our Account Resolution Specialist (3rd Party Collections) role here at Sentry Credit, located onsite in Everett, WA.
In addition to monthly contests & various incentives (individual and/or team) those on our 3rd Party Collector Team also earn COMMISSION (UNCAPPED) in addition to their hourly pay! While commissions are not guaranteed, our top earners have historically made $2,000 to 3,000 (or more) per month!
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What You'll Do
Manage inbound and outbound calls with professionalism
Negotiate fair payment plans and settlements with consumers
Document all communications and account activity accurately
Investigate and resolve disputes or billing discrepancies
Ensure compliance with FDCPA and all company standards
Balance independent work with strong team collaboration
Who You Are:
Experience in 3rd-party collections preferred, but we encourage those with customer service or sales backgrounds to apply!
Outstanding verbal/written communication — professional tone always
Ability to remain calm under pressure and handle rejection
Goal-oriented, self-motivated, and competitive mindsetDetail-oriented with strong organizational skills
Comfortable using multiple systems/screens simultaneously
Positive attitude, adaptability, and strong work ethic
Why You'll Stay:
No weekends – family-friendly schedule
Supportive team environment with a competitive edgeFun monthly recognition contests and incentives
Full benefits package: medical, dental, vision, 401K Paid vacation + personal time off
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