Computer Support Technician - Intern presso City of Tacoma, WA

About the Department

The City of Tacoma is currently recruiting for a highly motivated, energetic, qualified candidate to serve as a Computer Support Technician - Intern.
 
 This internship is a part-time, temporary (up to six-months) position. As an intern, you will work closely with a Computer Support Technician to experience and learn duties such as:

• Install and configure physical desktops, laptops, tablets, and peripherals via a variety of methods such as in person, over the phone, or via remote control
• Work with Client Technology Support Services staff and management to ensure the services delivered meet the needs of the City and are in line with departmental and City standards
• Participate in IT projects; coordinate with IT management and Client Technology Support Services   staff to assist in PC replacement activities; participate in Incident, Change, Request and Asset Management as part of overall IT Service Delivery
• Assist the Service Desk in reviewing and processing tickets submitted through a self-service portal, via emails, or by phone from City employees reporting IT service disruptions or requesting IT services; log all relevant incident/service request details, allocating categorization and prioritization codes into the current IT Service Management tool; resolving issues at first point-of-contact when possible. The Intern will also be responsible for tasks such as password resets, creating network accounts, Active Directory maintenance, and inventory control.

IT Asset Management:

• Tracks updates and verifies accuracy of asset inventory in the designated IT asset management tool; includes but not limited to desktops, laptops, workstations, tablets, servers, associated peripherals and department owned software
• Coordinates with Tacoma Public Utilities divisions during PC counts for Microsoft enterprise renewals and network charges
• Assists with surplus of retired IT equipment

 This position is ideal for someone who is pursuing a career in Information Technology and wants to experience what it is like to support government departments and employees in a fast-paced, ever-changing work environment, who is committed to providing excellent customer service, works well individually, and as a team member in completing a variety of assignments.

Position Duties

An equivalent combination to: graduation from high school or GED. Typically the applicant should be enrolled in college or study programs related to information technology, or possess equivalent experience.

Minimum Qualifications

The ideal candidate will be able to provide excellent customer service, as well as a willingness to learn the following skills:

• Troubleshooting/diagnosis, cleaning, and minor repair of computers, peripheral equipment
• Basic principles of computer technology
• Follow procedures and corrective actions to take during troubleshooting
• Use of IT Service Management tools
• Record-keeping techniques
• Cooperate as team in a Service Desk environment
• Successfully work together in a cross-functional team dynamic
• Communicate effectively, both orally and in writing
• Interpersonal skills using tact, patience and courtesy
• Read and interpret computer processing instructions and other detailed and precisely written and oral operating instructions
• Operate computers and peripheral equipment
• Analyze situations accurately and adopt an effective course of action
• Meet schedules and timelines
• Maintain records and prepare reports
• Lift boxes of paper and computer equipment up to 40lbs

Other Qualifications

This recruitment is being managed by Kye Merritt, if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn!

Compensation & Benefits

Pay Details: 

Hourly Rate: $26.49

Employee Benefits | City of Tacoma

City of Tacoma’s Commitment to Diversity, Equity, and Inclusion

At the City of Tacoma, we're on a mission to make our workforce as diverse and inclusive as the community we serve. We're committed to eliminating racial and other disparities, and we actively seek out candidates from a wide range of backgrounds and cultures. Join our team at the City of Tacoma and help us build a more vibrant, inclusive, and equitable community for all.

The City of Tacoma believes that diversity of thought, background, and experience contributes to our success and innovation. If you’re passionate about this role and our mission, we encourage you to apply. If you have a less traditional background, we want to hear about your transferrable skills and experience. We value a variety of perspectives and are excited to see what you bring to the table.

The Community

Tacoma is centrally located just 32 miles south of the city of Seattle and 31 miles north of the state capital, Olympia. The City of Tacoma is also home to the Port of Tacoma, which is among the largest container ports in the United States. Like most cities in the northwest, Tacoma is surrounded by beautiful nature, offering residents many opportunities for outdoor adventures.

Largely suburban in nature with a small, but dense, urban core, Tacoma is home to numerous institutes of higher learning that attract students from across the country. The University of Washington Tacoma, Pacific Lutheran University, University of Puget Sound, a satellite campus of the Evergreen State College, three community/technical colleges, and several trade and business schools are within Tacoma's geographic area. Downtown's Cultural District is the site of the Washington State History Museum, Museum of Glass, the Tacoma Art Museum, and America's Car Museum.

With its affordable housing and distinctive neighborhoods and business districts, the city has been recognized numerous times as a best city to live in the nation. To see a few of the great things Tacoma has to offer, view this YouTube Video!

View this exciting video to learn more about the City of Tacoma: https://www.youtube.com/watch?v=2n5MWl8KFvI

Application Process

Interested individuals should apply online by completing the application and attaching a resume and cover letter by the closing date and time listed on the job announcement. Applications received without attaching the required materials may not progress in the selection process. Applicants who have the strongest backgrounds related to the responsibilities of this position may be invited to participate in the interview process, which may include a work problem. Appointment is subject to passing a background check. 

Get Assistance

For assistance with the application process or questions regarding this job announcement please contact the Human Resources office at (253) 591-5400 by 4:00 p.m. of the closing date of the job announcement.

For technical difficulties using the NEOGOV system, call the applicant support line at 1-855-524-5627 between 6:00a.m. and 5:00 p.m. Pacific Standard Time. This will allow us to assist you before the job announcement closes.

Communication with the City of Tacoma

We primarily communicate via email during the application process. Emails from Tacoma.gov and/or governmentjobs.com should be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders.