Credit Manager - B202 presso Mygrant Glass

Now Hiring: Credit Manager
Location: Hayward, CA| Schedule: Full-Time, Exempt

Lead with Insight. Balance Risk with Relationships.
At Mygrant Glass, we’re seeking an experienced Credit Manager to oversee our credit, collections, and related service functions. In this leadership role, you’ll guide the collections team to ensure timely collection of balances, accurate customer setup, and effective resolution of credit issues—all while maintaining strong customer relationships and minimizing financial risk.

As Credit Manager, you’ll collaborate closely with Sales, Operations, and Executive teams to align credit policies with business goals, develop efficient processes, and support profitable growth. You’ll provide direction and mentorship to your team, monitor portfolio performance, and implement process improvements to increase cash flow and streamline workflows.

Why Mygrant Glass?
When you join Mygrant Glass, you’re joining a company built on over 90 years of family ownership, stability, and growth. As the largest independent wholesale auto glass distributor in the nation, we combine a small-company culture with big-company resources. We believe in promoting from within, rewarding performance, and giving our team members the tools they need to grow their careers. Here, your ideas matter—and your work directly contributes to the success of a nationwide industry leader.

Be part of a company that values integrity, teamwork, and opportunity—where your future is as clear as the glass we deliver.

Credit Manager 

Exempt

Reports to: Controller

POSITION SUMMARY:

The Credit Manager is responsible for overseeing the company’s credit, collections, and product-related service functions. This role manages the collections team to ensure timely collection of outstanding balances, accurate customer setup, effective resolution of credit issues, and proper ledger maintenance. This position will also collaborate with the Sales and Operations teams to align credit policies with business objectives, support profitable growth, and develop efficient processes. A key focus is balancing strong customer relationships with maintaining acceptable financial risk while supporting and developing the collections team. 

ESSENTIAL JOB FUNCTIONS:

• Develop communication plans with regional directors to help maintain clear and consistent communication.
• Collaborate with Sales, Legal and executive management to develop competitive credit products.
• Supervise and lead the Collections team including monitoring performance, and coaching team members.
• Ensure timely collection of outstanding balances, review open COD’s, oversee escalated collection cases, including negotiation of payment plans and coordination with third-party agencies when necessary.
• Review, approve, and manage customer credit within assigned authority, including credit setup and account reviews.
• Partner with Sales and branch personnel to resolve customer payment discrepancies, escalated invoice issues, and deductions.
• Develop and maintain reporting on credit, collections, receivables, and portfolio performance.
• Oversee deduction management, ensuring matching credit memos (CMs) and debit memos (DMs) are applied accurately and timely.
• Support process improvements to increase cash flow, reduce receivables, and streamline workflows.
• Identify and implement department efficiencies through services, technology, and reporting enhancements.
• Ensure compliance with all applicable laws, regulations, and internal policies governing credit and collections.
• Collaborate with Sales and Operations teams to support profitable growth while maintaining financial risk controls.
• Provide guidance on credit products and services to support business objectives and customer needs.
• Consults with current and future clients regarding their level of credit. Make credit decisions within assigned authority.
•  Identify and implement new methods of data capture, analysis and reporting to provide continuous improvement and value to the company’s collections efforts.  
• Train, mentor, and develop staff to ensure a high level of professionalism, productivity, and customer service.
• Communicate credit decisions clearly and timely to both internal teams and external customers.
• Advise the team on challenging credit or collection matters and resolving escalated issues. 

• Communicate, establish relationships and partnerships with Customer, Sales Team, and Operations ensuring resolution of customer issues and improving “Best Practices.”

• Identifies the appropriate course of action required for resolution and educate all parties involved to prevent a recurrence.
• Contribute to performance reviews, recognizing team achievements, and identifying opportunities for growth.
• Other duties as assigned.

SPECIAL KNOWLEDGE, SKILLS, ABILITIES

• Excellent problem-solving, analytical, and decision-making skills.
• Ability to manage multiple priorities in a fast-paced environment with firm deadlines.
• Strong written, verbal, and interpersonal communication skills, with the ability to influence and collaborate across departments.
• Demonstrated leadership ability, including coaching, performance management, and team development.
• Knowledge of credit reporting agencies (D&B/Equifax) and credit evaluation practices.
• Knowledge of relevant laws, regulations, and best practices governing collections and accounting rules.
• Proficient in reading and interpreting financial statements for underwriting credit decisions.

QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS

• Bachelor's degree in Finance, Accounting, Business Administration, or related field preferred; equivalent experience considered.
• 4–6 years of progressive experience in credit and collections, with at least 2 years in a supervisory or management role.
• Experience in wholesale distribution or large-scale operations preferred.

• Strong computer skills, with advanced proficiency in Microsoft Excel.

BENEFITS

• Health Insurance
• Flexible Spending Plan
• Health Savings Plan
• Dental Insurance
• Vision Insurance
• Paid Time Off
• Paid Sick Time
• Paid Holidays
• 401(k) with Company Match
• Overtime Pay (when offered)

PHYSICAL DEMANDS

This position requires close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading; Ability to perceive the nature of sounds at normal speaking levels with or without correction, and making fine discriminations in sound; Exerting up to 105 pounds of force constantly to move objects; Must be able to remain in a stationary position and/or upright, for prolonged periods of time, traverse stairs, reach overhead, squat, bend, kneel, stoop, and crouch occasionally during 8-10-hour work shift.

 OTHER:

Mygrant Glass Company is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Mygrant Glass Company will provide reasonable accommodation(s) to all qualified applicants and employees with disabilities, where their disability affects the performance of their essential job functions, except when doing so would result in undue hardship. If you need assistance or need to request accommodations, please contact [email protected].

COMPENSATION: 

Actual compensation is based on a variety of factors, including but not limited to, the individual’s experience, education, certifications, knowledge, skills and geography/ work location, and may ultimately be more or less than the posted range. Base pay does not include other forms of compensation, such as our offered benefits including medical, dental, vision, life insurance, FSA and 401k plan, holiday, sick and vacation days.

This job description is subject to change at any time by Company.

***We do not accept resumes or applications submitted through recruitment agencies. All applications should be submitted directly by the candidate themselves. Additionally, if we were not aware of your agency involvement prior to receiving the resume or application, please understand that we will not be bound by any agency terms or condition