Reservationist PT presso None

The Reservationist position is responsible for all field trip, camps, homeschool, overnights, offsites, preschool, workshop programs, and birthday party bookings. This individual should be extremely comfortable with telephone and email sales and computer ticketing systems.

Essential Functions

• Assists with checking-in school field trips, including prepping materials, taking payments, and communicating with other departments.
• Responsible for booking all reservations pertaining to all education programs including but not limited to: field trips, homeschool, offsites, overnights, camps, and birthdays.
• Demonstrates proficiency in the ticketing software systems, including all reservation data input, payment processing, data retrieval, and report printing.
• Serves as liaison between schools, day cares, parents, churches, and all other group institutions to make reservations and answer guest questions.
• Assists with the itineraries including lab, film, exhibit, and lunch scheduling for field trips.
• Handles reservation confirmations on all sales.
• Collects and follows up on deposits and payments received for fee based educational programming.
• Responds to email inquiries, web-sale requests, and faxes regarding educational programming.
• Assists in the day-to-day operations of the Reservations Office.
• Assists with other program check-ins and other duties as required.
• Performs other related duties as assigned. 

Minimum Qualifications 

• Education: High School Diploma or equivalent 
• Experience & Certifications: N/A

Preferred Qualifications

• Experience with ticketing systems.
• Excellent written and oral communication skills.
• Highly organized, attention to detail a must.
• Proficiency in software systems such as Microsoft Excel and Word.

Supervisory Responsibility

N/A 

Physical Demands

• Ability to remain in a stationary position, including sitting for extended periods of time.  
• Ascends/descends stairs throughout the museum. 
• Communicates and exchanges accurate information with guests, staff, volunteers, and community partners in a variety of formats including in-person, electronically, and over the phone. 
• Operates a computer and/or office equipment efficiently and accurately.
• Manipulates and moves components weighing up to 50 pounds, including those that may be low to the ground or above eye level. 
• Rarely works in outdoor environments. 
• Frequently works in indoor environments.
• Coping with demands and stresses associated with job and work environment.
• Kneeling and Crouching (occasionally) 
• Weight Levels – Lift, Push, Pull
• Up to 50 pounds

Expected Hours of Work & Travel

• This position is part time. Hours can vary based on the needs of the organization. 
• This position must be able to work weekends and after hour events as needed. 

Telecommuting
This position is required to be onsite 100% of the time. 

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.