Director of Attractions presso Silver Dollar City

Must be at least 18 years of age. Please submit resume for consideration.

Supervisory Responsibilities:

Manages 4+ subordinate supervisors who supervise a total of 300+ employees in all Rides, Attractions, Front Gate, Parking Lot and Wilderness Campground. Is responsible for the overall direction, coordination and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  Due to the safety critical nature of the position, the employee must successfully complete a post job-offer drug screen and participate in the random drug testing program.

Essential Duties/Responsibilities:

Include the following:  Other duties may be assigned to assist the Attractions teams.

• Develop, implement, and monitor annual plans to achieve divisional and company objectives.
• Develop and recommend divisional safety procedures for approval. Implement safety procedures to ensure the safe operation of the Attractions division operations.
• Ensure teams maintain focus to provide safe, efficient & friendly operation.
• Identify, select, and develop qualified and potential supervisory and management personnel. Work with Human Resources to recruit, hire and train leadership and ensure team staffing needs are met.
• Develop and achieve revenue and expense budgets, direct expenditures of funds.
• Develop the promotional and pricing strategy for the Wilderness Campground.
• Create an environment within the Attractions division, enabling them to be the preferred employer.
• Participate in park-wide operations management and response teams.
• Demonstrate servant leadership style in both verbal and written communications and through actions; demonstrate care and support for SDC employees.
• Provide input as needed to the acquisition, planning, design, construction, and maintenance of Attractions.  Provide approval for staffing and ride operation for new attractions.
• Evaluate effectiveness of Attractions procedures, facilities, and services; determine and implement solutions for improvement as needed.
• Ensure proper handling of customer credit card information in compliance with Property Procedures and Purchasing Card Industry (PCI) standards.
• Evaluate the performance of direct reports and provide feedback to promote growth and ensure leaders are placed correctly to drive team success.
• Manage both the Park Host (Duty Manager) and Attractions-In-Charge programs, to include coordinating scheduling and training of participants from all teams.
• Respond to guest comments and resolve guest concerns in a friendly, non-offensive manner and lead direct reports to do the same.
• Represent Silver Dollar City Attractions Team to help create agendas for all cross-property/counterpart meetings, regional Safety/Attractions/Maintenance meetings, and ride downtime meetings.
• Develop the five-year capital plan for the Wilderness Campground and long-term capital requests for the Attractions Team.
• Serve as an administrator for the Park Pulse and Guest Alert systems.

Required Skills:

Competency: To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical - Synthesizes complex or diverse information; uses personal experience, industry best practices, and service proven knowledge in problem solving.
• Problem Solving - Identifies and resolves problems or conflicts in a timely manner; demonstrates sense of urgency.
• Project and Change Management – Develops, coordinates and completes projects on time, while effectively communicating changes and progress; monitors transition and evaluates results.
• Customer Service - Manages difficult or emotional customer situations reasonably; responds to requests for service and assistance.
• Interpersonal – Maintains confidentiality; remains open to new ideas.
• Oral and Written Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; writes clearly and informatively.
• Managing People - Makes self-available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; improves processes, products and services.
• Cost Consciousness - Develops and implements cost saving measures while ensuring safe operations; contributes to profits and revenue.
• Diversity - Promotes a harassment-free environment; builds a diverse workforce.
• Organizational Support - Supports organization's goals and values; actively participates in company SAM (Safety, Attractions & Maintenance) responsibilities and Attractions Leadership Team efforts with Property Support Center.
• Strategic Thinking - Develops strategies to achieve organizational goals; adapts strategy to changing conditions.
• Adaptability – Able to deal with frequent change, delays or unexpected events.
• Dependability - Takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.
• Initiative – Looks for and takes advantage of opportunities for improvement.
• Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; develops innovative approaches and ideas.
• Judgment – Exhibits sound, accurate and timely judgment.
• Motivation - Takes calculated risks to accomplish goals while ensuring safety as our highest priority.
• Planning/Organizing - Develops realistic achievable objectives and action plans.
• Professionalism – Reacts well under pressure; treats others with respect and consideration regardless of their status or position; balances and prioritizes multiple responsibilities; participates in industry organizations as appropriate or assigned – ASTM International and AIMS.
• Safety and Security - Observes safety and security procedures and standards; reports and ensures correction of safety issues; uses equipment and materials properly; effectively implements Safety Critical Standards and Authorized Operator training.

• Computer Skills - Position requires proven competency working with Microsoft Office products, including Outlook, Word, Excel, and a familiarity with Microsoft PowerPoint. Ability to navigate through Time Force timekeeping system and Park Pulse internet-based ride data management system.

Language Ability:

Ability to read, analyze and interpret common technical and/or professional journals, financial reports and legal documents. Ability to respond verbally or in writing to common inquiries or complaints from customers, regulatory agencies or members of the business community. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information in one-on-one and small group situations to guests and/or employees.

Math Ability:

Ability to calculate figures and amounts such as discounts and percentages.  Ability to apply concepts such as fractions, percentages, ratios, trends and proportions to practical situations.

 Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Certificates and Licenses:

Must be able to achieve and maintain AIMS Certified Operations Technician Level I.  Must be able to obtain and maintain a Missouri Class E Driver’s License.

Education and Experience:

Bachelor’s degree in business, Management, Recreation or related field preferred or minimum of five years related experience leading/managing an operation employing at least 250 employees. Experience in ride operations, parking, ticketing or attractions preferred.  Experience selecting, training, coaching and evaluating employees and directing others to do the same.  Experience developing budgets and reviewing profit and loss statements preferred.

Physical Requirements:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Stand: Uneven terrain, inclines, asphalt and concrete.
• Walk: Up/down steps, uneven and sloped surfaces, including to and from assigned employee parking and employees assigned work area. Distance should be no greater than .5 miles one way.
• Sit
• Lift and/or move: Up to 50 lbs.
• Climb: Up and down stairs/ladders, uneven and sloped surfaces and be able to climb and descend on an employee shuttle bus.
• Repetitive Motion: Stoop, kneel, crouch and crawl.
• Use fingers and hands to handle or feel and reach with hands and arms.
• Speak and hear clearly.
• See: Near/far, peripheral vision and color vision.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to outdoor weather conditions, heights, mechanical hazards, moving objects and fumes. The noise level in the work environment is usually moderate.

Benefits Offered 

• Free Admission - Free admission to Silver Dollar City Attractions and discounted admissions to Herschend Enterprises’ attractions and resorts across the US for you and your dependents.
• Exclusive Admission Discounts - Complimentary tickets & discounts on season passes for loved ones.
• Food & Merchandise Discounts - Discounts on dining, drinks and merchandise across Silver Dollar City Attractions.
• 401(k) & Profit Sharing - The Profit Sharing and 401(k) Retirement Plan is available to hosts after they have been with the Company for 3 months (Monthly Plan Entry Dates)
• Health Insurance - Affordable health plan options (co-pay, HSA, FSA) available to all full-time seasonal and year-round employees.
• Mary's Well House - Employee health center provides employees with basic office visits, x-rays and lab work for co-pay, whether insured or not.
• Free Tuition – Earn your degree, debt-free. 100% free tuition starting day one of employment. Learn more at  https://herschend.guildeducation.com/partner.  See all the benefits offered through Silver Dollar City at: https://www.silverdollarcity.com/Employment/Benefits.

Equal Opportunity Employer/ Disabled/ Veterans