Program Supervisor- Energy Services presso Aroostook County Action Program (ACAP)

Description

POSITION SUMMARY:

The Program Supervisor is responsible for the day-to-day delivery of one content area. Assists with managing program staff and operations; maintains program knowledge and acts as a point of contact for staff and the community; assists with preparing reports; monitors program policies and procedures; ensures high quality of program delivery.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Supervises program operations; develops procedures for the delivery of the program(s).
2. Resolves program issues with representatives and agency partners.
3. Maintains familiarity and compliance with federal, state, and local program regulation; keeps regulation manuals current; consults with management on rules interpretation and implementation as necessary.
4. Plans, organizes, and monitors policies and procedures that meet customer services standards and complies with program regulations.
5. Oversees and assists with customer documentation and customer database.
6. May perform direct service functions as needed.
7. Plans and coordinates staff schedule.
8. Works with Compliance Specialist to ensure staff training meets program standards; reviews and updates individual training plans.
9. Prepares relevant reports for the program(s).
10. Acts in absence of the Program Coordinator on issues related to programs; maintains knowledge of issues relevant to program’s policies and procedures.
11. Interviews, hires, trains, supervises, schedules and evaluates staff. Maintains and complies with performance review system for direct reports; mediates staff conflicts; counsels employees with performance issues; recommends disciplinary action as necessary; assesses program equipment and supplies and may order and distribute to staff and sites as needed.

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Performs additional duties as assigned.

Requirements

Experience and Skill Requirements: The following experience and skill requirements are considered essential:

Experience:

• 4-5 years of experience managing the delivery of services; experience working in a social services environment, preferred
• Supervisory experience
• Interpreting funding source regulations and grant application requirements

Skills:

• Excellent verbal communication skills
• Excellent written communication skills
• Excellent critical thinking skills
• Excellent listening skills
• Excellent organization skills
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Calculate rates, ratios, percentages, and proportions with a basic understanding of statistics, algebra, and geometry
• Proficient using Microsoft Office applications and other computer software as applicable to the position
• Read, analyze, comprehend and apply written procedures
• Write reports, business correspondence, and procedure manuals
• Communicate and present information
• Identify problems and recommend solutions

Education and Knowledge Requirements: The following education and knowledge requirements are considered essential:

• Bachelor’s Degree in Business or related field, or the equivalent in related education and work experience, required

Other Requirements: Additional requirements that are considered essential:

• Must have valid driver’s license, reliable transportation, and provide proof of insurance
• Must pass required background checks

_____________________________________________

GENERAL EXPECTATIONS:

1. Maintains and promotes the highest level of understanding of the Agency's Mission, Vision, and Goals.
2. Maintains confidentiality; protects the Agency by keeping information concerning employees, those we serve, and the Agency itself confidential.
3. Follows all safety policies and procedures with a "safety first" approach to all job duties.
4. Exhibits a positive, professional, and collaborative attitude with others inside and outside the Agency.
5. Exhibits teamwork through effective internal communication and working relationships.
6. Is punctual for scheduled work and uses time appropriately.
7. Performs required amount of work in a timely fashion with a minimum of errors.
8. Participates in trainings, conferences, and meetings as necessary.
9. Possesses and exhibits the highest standards of professionalism and personal integrity.
10. Represents the Agency in the community as appropriate to the role.

_____________________________________________

PHYSICAL REQUIREMENTS:

The physical requirements described here are representative of those that must be met by the Incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to use hands to finger, handle or feel; sit and talk or hear, including on the telephone; and occasionally required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl. The employee must occasionally lift and move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

_____________________________________________

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those the incumbent encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed primarily in an office setting. Occasional local and long-distance travel may be required, sometimes in inclement weather.

_____________________________________________