Program Manager - Trades presso Green River College, WA

About the Department

The Program Manager manages a caseload of Trades students to provide student support and education navigation for students participating in the various Trades programs. Duties include providing technical assistance with application processes, assessing student needs, academic advising, including the development and monitoring of an education/training plan, monitoring student academic progress, navigating the college, finding available support resources at the college and within the local community, finding resolution to complex problems, and identifying and helping students overcome barriers to success.

This position will also support the implementation of our new programs such as Department of Labor Strengthening Community Colleges Grant for Manufacturing and Mechatronics. The Program Manager of Trades will also be providing outreach, advising and navigated college system areas that include the following programs Automotive, Welding, Carpentry, Machining & Manufacturing and Mechatronics.  This position will also track student’s milestone, oversees stipend program, development of process, administration support to ensuring alignment with Green River College’s mission and goals. 
 
Program Manager is service oriented who is skilled in relationship and partnership building, as holistic advising, managing program activities, supporting Trade’s faculty and staff, and enhancing student success within the Trade’s disciplines.

ABOUT THE COLLEGE:
Green River College's student body is made up of approximately 41% Academic Transfer students, 34% Professional-Technical students, 15% Adult Basic Education student, and 3% Applied Bachelor degrees.  Green River College has four campuses, including the main campus in Auburn, Washington, with satellite campuses in Kent, downtown Auburn, and Enumclaw.  Green River programs serve high school graduates, Running Start students (dual enrollment in local high schools and the college), those seeking retraining for the workforce, international students, students learning English, and Continuing Education students. Green River's service areas are increasingly ethnically diverse, comprising African Americans, African immigrants, Asian Americans, Asians, Latinx, Native Americans, Pacific Islanders, and Middle Eastern Americans, among other communities.

COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION:
We commit to be an anti-racist institution where all students, faculty, and staff receive the access, resources, and services needed to achieve their educational, career, and personal goals. Green River College makes social and economic justice, equity, and inclusion our highest priorities.
The Green River College definition of equity encompasses all identities, including but not limited to race, ethnicity, economic status, gender identity, sexual identity, disability, religion/spirituality, immigration status, age, and culture. We understand individual needs vary widely, and the effects of discrimination and historical oppression must be taken into account while aiming for equitable opportunities and outcomes for all.

Position Duties

Customer Service 

• Serve as an initial and primary point of contact for potential and current students. 
• Provide effective customer service in all modalities. 
• Assist with onboarding of new students. 
• Provide positive customer service experience to help create and maintain an environment that is respectful, inclusive, and supportive of all identities and backgrounds.
• Welcome and assist students, staff, and visitors in a warm, inclusive, and professional manner.
• Maintain up-to-date knowledge of general campus resources, services, and procedures.
• Refer students to appropriate departments or professional staff for specialized support.

Outreach Effort 

• Partner with local school districts, high schools, and other college programs to support student success.
• Strengthen and maintain relationships with internal and external campus partners to facilitate program coordination, information exchange, and the expansion of partnerships.
• Coordinate community outreach efforts and recruitment of students, including non-traditional students, traditional students, and diverse populations.
• Work with the Financial Aid Department to aid with student assistance.
• Work cooperatively with partner agencies, community organizations, institutions, councils and businesses to recruit students, facilitate student referrals and enrollment, and develop processes to facilitate communication and student success.
• Promote program and division activities on campus and with external organizations; serve as a liaison to other departments and community partners.

Navigation 

• Provide daily, consistent, and accessible support to students as they move through the program.
• Develop and lead information, orientation and advising sessions.
• Help students get registered for classes, ensuring that their registration is consistent with their residency status, eligibility, and needs. 
• Assist students in navigating other Enrollment Services processes such as dropping and withdrawing from classes and requesting medical withdrawals.
• Create Academic Plans based on a program of study and in accordance with funding requirements.
• Critically assess patterns and student cases.
• Assist students in navigating policies and procedures, inclusive of SAP processes, appeals, petitions, deadlines, and impacts of enrollment changes.
• Guide students in career exploration.
• Participate in cross-campus advising by providing partner advisors relevant, meaningful, and accurate information.
• Conduct unofficial transcript evaluations. 

Administrative 

• Track student academic milestone. 

• Track student contact data for grant reporting purposes.
• Collect, analyze, and report program data to assess effectiveness, identify areas for improvement, and support decision-making processes.
• Created marketing material for outreach events. 
• Handle in-person and phone interactions with professionalism and a welcoming attitude.
• Other duties as assigned. 

Minimum Qualifications

• Bachelor's degree with the equivalence of Associate of Arts plus two years of work experience in Education, Administration or Trades- related setting. 
• Demonstrated experience creating, organizing, and presenting workshops.
• Demonstrated outreach efforts in diverse communities. 
• Demonstrated ability to create systems for tracking and reporting.
• Intermediate skills in Microsoft Office, specifically Outlook, Word, PowerPoint and Excel.
• Strong diplomatic and interpersonal skills, with the ability to establish and maintain cooperative relations with diverse individuals and groups and foster a welcoming and inclusive environment.
• Demonstrated ability to maintain cooperative working relationships and preserve confidentiality.
• Demonstrated effective organizational, time-management, and administrative support skills.
• Demonstrated effective listening and problem-solving skills, a proactive approach to overcoming challenges, and the ability to be a self-starter.
• Flexible and adaptable, with the capacity to work independently and collaboratively. 
• Demonstrated experience working in a collaborative team environment with diverse employees, students and/or clients.
• Demonstrated effective customer service skills.

Other Qualifications

Required Training:

• Non-discrimination
• Ethics
• Child Abuse and Neglect
• Safety Orientation
• Title IX
• Procurement 101
• FERPA

WORKING CONDITIONS:

• Must be able to sit for long periods at a desk/computer workstation.
• Frequent repetitive arm, hand, and finger motions.
• Frequent use of computer and exposure to terminal screen in performing work assignments.
• Work in an office setting with frequent interruptions.
• Must be able to maintain “regular and predictable attendance”
• Work schedule: Monday through Friday.

At this time, Green River College is not sponsoring for H1-B Visas.
  

All offers of employment are subject to background checks. (Prior to a new hire, a background check including criminal record history will be conducted.  Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.)

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law RCW 28B.112.080.
  
Green River College is a tobacco free campus. For more information on the tobacco policy, please visit the following link: https://www.greenriver.edu/campus/policies-and-procedures/general-administrative-policies/ga-2-tobacco-use-policy/
  
Jeanne Clery Statement: Notice of Availability of Annual Security and Fire Safety Report— Green River College’s Annual Safety and Fire Report is available online at www.greenriver.edu/CleryASFR, containing mandated information about current campus policies concerning safety and security issues, required statistics, and other related information for the past three calendar years. To obtain a paper copy of the report, please call 253-288-3350.
  
The following person has been designated to handle inquiries regarding the non-discrimination policies: Executive Director of Human Resources, 12401 SE 320th Street, Auburn, WA 98092-3622, (253) 288-3320.
 
To request disability accommodation in the application process, contact the Disability Support Services at (253) 833-9111, ext. 2631; TTY (253) 288-3359.
 
Equal Opportunity Employer and Statement of Non-Discrimination:  Green River College does not discriminate on the basis of race, color, national origin, citizenship or immigration status age, perceived or actual sensory,  physical or mental disability, pregnancy, genetic information, gender, sexual orientation, gender identity, marital status, creed, religion, honorably discharged veteran  or military status, or the use of a trained guide dog or service animal.
  
Green River College prohibits discrimination on the basis of sex, including sex-based harassment, and sex discrimination in any education program or activity that it operates, as required by Title IX and its regulations, including in admission and employment. Inquiries about Title IX may be referred to Green River College’s Title IX Coordinator, the U.S. Department of Education’s Office for Civil Rights, or both.
 
Reporting
Any employee, student, applicant, or visitor who believes that he, she or they have been the subject of discrimination or harassment should report the incident or incidents to the College’s appropriate Title IX Coordinator identified below. If the complaint is against that Coordinator, the complainant should report the matter to the President’s office for referral to an alternate designee.
 
For students/employees/public/visitors/applicants:
Korland Simmons, Title IX Coordinator • Equity, Diversity, Inclusion Email: [email protected]

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