Customer Experience Coordinator presso Knix
Knix · Toronto, Canada · Remote
- Junior
Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest-growing intimate apparel brands in North America and are globally recognized as an innovator within the apparel space. We reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon. We are revolutionizing the apparel industry with our best-in-class customer experience, innovative products and brands Knix and Kt by Knix. Come join us if you are looking for a purpose-driven and authentic career!
The role of the Customer Experience Coordinator is to go the distance to address customer inquiries across multiple platforms – including but not limited to phone, email, live chat, Virtual Fittings and social media. They will quickly assess the situation and action on a solution that will ensure Knix’s customers are happy with their experience. This role will report to the Assistant Department Manager, Customer Experience, and work cross-functionally with the E-Commerce, Marketing, and Product Teams.
The role of the Customer Experience Coordinator is to go the distance to address customer inquiries across multiple platforms – including but not limited to phone, email, live chat, Virtual Fittings and social media. They will quickly assess the situation and action on a solution that will ensure Knix’s customers are happy with their experience. This role will report to the Assistant Department Manager, Customer Experience, and work cross-functionally with the E-Commerce, Marketing, and Product Teams.
About You:
As a Customer Experience Coordinator, you will:
Qualifications:
Availability:
How we Hire
Our people are what make Knix, Knix! Our people are passionate and have a strong belief in our mission. Our people are naturally curious and ambitious by nature. Employees feel respected and supported at Knix. We take an inclusive and equitable approach offering the same interview experience to every candidate we meet with. Knix is an equal opportunity employer, we celebrate everyone and their intersecting identities. We know and believe that diverse and inclusive teams empower us to make better decisions and inspire innovation so that we can better serve our customers and community. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.
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