Homeoffice Development Specialist - OON presso Claritev
Claritev · Work From Home, Stati Uniti d'America · Remote
- Professional
Development Specialist
At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders – internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential.
Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!!
COMPENSATION
The salary range for this position is $22.00-$24.00 hourly. Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.
1. Act as department On the Job Trainer (OJT) for incoming new hire classes. Acts as a coach team members to ensure optimal quality, consistency, and performance. Closely monitor the performance of less experienced team members to ensure standards for quality are continuously met.
2. Collaborate with training and department leadership specific to the training agenda. Provide input on enhancements and curriculum as appropriate.
3. Ensure content of the training agenda and classroom activities are accurate and up-to-date.
4. Respond to process questions from team members and training as necessary.
5. Impart technical knowledge to staff that will aide in performance of their roles.
6. Provide staff with coaching to achieve performance results.
7. Aid in the management of team members professional growth through collaboration with department leadership to identify individual training needs concerning performance, productivity,quality and the assurance that training goals are met. May include Phone Call Monitoring and Claim/Service Case Quality review.
8. Prepare reports through collection, analysis, and summarization of information and trends when requested by department leadership.
9. Periodically participate in the execution of all duties performed by staffto include but not limited to: phone calls, inventory, sup / work queue, rosters, escalations.
10. Utilize expertise in the execution of training to all levels of department staff as necessary.
11. Identify ways to improve current processes, procedures, environment and policies and communicate to management as appropriate.
12. Collaborate, coordinate, and communicate across disciplines and departments.
13. Ensure compliance with HIPAA regulations and requirements.
14. Demonstrate Company's Core Competencies and values held within.
15. Please note due to the exposure of PHI sensitive data -- this role is considered to be a High Risk Role.
16. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
