Pharmacy Technician, Certified or Trainee-River Crossing Pharmacy in Iowa City, Iowa, United States presso University of Iowa Health Care

The University of Iowa Health Care Department of Pharmaceutical Care, River Crossing Clinic, is seeking a full-time Pharmacy Technician Certified or Trainee to join our team. Under the general supervision of a pharmacist, the Pharmacy Technician plays a vital role in delivering high-quality pharmaceutical care at River Crossing Pharmacy. This position provides essential support in preparing and dispensing prescription medications, assisting patients in the store, at the drive-up, and by telephone, and ensuring compliance with safety and regulatory standards. The technician supports inventory management, controlled substance accountability, and hazardous drug handling, while contributing to a positive, welcoming patient experience. Pharmacy technicians must obtain national certification within one year of employment; failure to achieve certification will result in termination. Shifts are scheduled for 8 hours between 9:00 a.m.–6:00 p.m. Monday, Wednesday, Thursday, and Friday; 9:00 a.m.–8:00 p.m. Tuesday; and 9:00 a.m.–1:00 p.m. Saturday.

The Department of Pharmaceutical Care intends to hire at either the Pharmacy Technician, Trainee classification, or Pharmacy Technician, Certified, based on the qualifications of the successful candidate. Please indicate in your application materials the position you wish to be considered for or indicate both.

Position Responsibilities: 

1.   Provide patient/customer service. 

• Communicate with the general-public, patients, and other health care personnel in accordance with established guidelines.

• Receive and screen prescriptions for completeness and check for prescription readiness.

• Conduct interview with patient or patient’s representative to collect and record patient profile information.

• Screen prescriptions for completeness and formulary status.

• Determine waiting/pick-up time and fill out patient call check.

• Triage prescription to appropriate team.  Recognize workflow patterns for effective triage of prescriptions.

•  Answer telephone lines and triage phone calls per established policies and procedures.

2.              Fill/refill prescriptions.

• Read label for accuracy and correct as needed.

• Label and package the correct medication.

3.              Answer the dedicated prescription refill telephone line.

• Generate prescription refill label.

• Verify address for prescription(s) to be mailed and the date medication is needed.

• Fill out call check and note pickup time or date to be mailed.

4.              Prepare prescriptions for mailing and shipping according to established policies and procedures.

5.              Perform inventory maintenance activities.

• Return to stock medications that have not been picked up by patients.

• Perform daily and monthly drug inventories as requested.

6.              Generate and/or maintain (includes filing) appropriate records related to prescription dispensing such as hard copies of prescriptions, mailing/shipping forms/logs, and prescription quality assurance audits.

7.              Perform activities involving narcotics and controlled substances including:

• Conduct weekly and monthly inventories

• Order replacement supplies from internal source

• Audit records associated with dispensing of narcotics and controlled substances

• Resolve discrepancies on issuance forms

8.              Maintain area orderliness and cleanliness.

9.              Assist in on-the-job training of new technicians.

10.       Coordinate technical activities with other members of team.

11.       Perform other tasks as needed/assigned.

The University of Iowa is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, or associational preferences.

Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or [email protected].  For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.

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