Operations Director presso Urban Strategies, Inc.

REPORTS TO: Regional Vice President

BACKGROUND:   

USI is a national nonprofit with extensive experience in the design and implementation of place-based human capital development strategies in  

communities that are undergoing comprehensive physical revitalization.  

Founded in 1978, USI is a leader in community development, supporting about 30,000 economically stressed families, approximately 100,000 individuals, in 53 communities in 28 major metropolitan areas. USI represents a movement towards a future where all children and families will be stable and thriving, supported by our unwavering dedication to being results-based, data-driven, and equity-centered. 

JOB SUMMARY:   

The Operations Director, a senior management position, will lead staff with a results-oriented approach, leveraging USI's data tracking performance system to drive strategies and recommendations through an equity lens. This role involves overseeing multiple locations or regions within the non-profit organization, developing and directing strategies to ensure family stability and success. The Director will manage neighborhood transformation initiatives in USI communities, focusing on workforce development, housing stability, health, education, and equity. Emphasizing data analysis, the Director will collaborate with other Managers and implement effective strategies that improve resident outcomes and enhance the self-sufficiency of low-income residents through innovative human capital building programs.

JOB RESPONSIBILITES: 

• Develop and implement results-driven Action Plans for USI programs, based on needs assessments and evidence-based practices.
• Supervise site leadership, including Project Managers and senior case managers, ensuring effective program execution.
• Monitor and report program outcomes, ensuring compliance with grant guidelines and meeting objectives.
• Build and maintain relationships with key partners, agencies, funders, and service providers to support human capital outcomes.
• Collaborate with businesses, educational institutions, and philanthropies to strengthen community support.
• Lead capacity-building efforts to enhance local partners' abilities in Missouri, Illinois, Louisiana , New Jersey, Ohio, and Pennsylvania housing communities.
• Identify funding opportunities, support resource development, and assist with grant writing.
• Manage project contracts and budgets, reporting expenditures to the Finance Manager.
• Provide leadership and mentorship to regional managers and staff, including hiring, training, and performance management.
• Develop and execute regional strategies aligned with the organization's mission, including goal setting, action plans, and budget management.
• Oversee regional program delivery, ensuring desired outcomes are achieved.
• Track and report on regional performance, using data for improvements and impact.
• Conduct performance reviews of site Project Managers, providing counseling and ensuring timely program development and reporting.
• Collaborate on annual budget development, identifying costs and providing budgetary guidance.
• Support the Executive Team with additional projects as needed.
• Promote and support the growth of the USI CDFI client base.

QUALIFICATIONS:  

• Master’s degree in Social Work, Urban Affairs, Urban Planning, Public Administration, or related field. 
• At least five years of progressive experience in the nonprofit or human services sector, managing projects, partnerships, contracts, and supervising teams. 
• Excellent oral and written communication skills; effective with diverse stakeholders, from residents to executives. Must provide a persuasive writing sample. 
• Ability to set vision, lead, and empower teams, and facilitate group processes. 
• Skilled in analyzing and interpreting socioeconomic data for resident-driven, data-driven program design. 
• Strong adaptive skills; excels in fast-paced, diverse environments. 
• Passion for community building and ability to inspire others. 
• Experience in community organizing and board development. 
• Ability to maintain confidentiality. 
• Flexibility to attend evening and weekend events; occasional travel required. 
• Proficient in Microsoft Office (Word, Excel, PowerPoint, desktop publishing) and real-time client tracking databases. 

Urban Strategies, Inc. is an Equal Employment Opportunity Employer