Assistant Director Affordable Housing Communities presso Opportunity Home San Antonio, TX

About the Department

The Assistant Director of Affordable Housing Communities, under the direction of the Director, is a senior management position responsible for performing advanced management and leadership work of considerable difficulty, which involves the planning, organizing, and directing of Affordable Housing Communities management programs that include property management and maintenance. Monitors budget performance, vacancies, staffing, regulatory requirements, rent collections, and client satisfaction.

Position Duties

Essential Duties + Responsibilities

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned as needed. These essential functions require a consistent presence in the work environment on a regular basis, and regular attendance must be maintained. 

• Prepares reports detailing NOI, maintenance budgets, marketing strategies, and a five-year plan. Coordinates format and content with the accounting department.

• Reviews and inspects all capital replacement plans in the portfolio and ensures all are within the scope of the physical needs assessment and/or budget. Communicates with the Director for appropriate approvals as necessary.

• Directs the activities of the compliance team to ensure the comprehensive compliance program is effective. Addresses non-compliance concerns via additional coaching, mentoring and ultimately holding the Community Manager accountable for failures.

• Maintains control over on-site expenditures, reviewing for approval purchase requisitions over $500.

• Fields calls from residents and reviews responses to resident survey cards. Reviews all policy exceptions.

• Analyzes and evaluates personnel needs throughout the portfolio, including management, leasing, and maintenance personnel. Serves as final authority for hiring decisions, with recommendations from the Community Manager.

• Coordinates a routine schedule with the Maintenance Superintendent to ensure progress continues with maintenance teams and capital projects.

• Reviews and approves salary adjustments from on-site personnel upon recommendation from the Community Manager. Conducts an audit of annual reviews as needed.

• Assures continuing education of staff through seminars, meetings, and training programs.

• Personally inspect each property in the portfolio on a regular basis, including both scheduled and unscheduled visits, assuring the marketability of the community, interior and exterior.

• Monitors move-out procedures, including Status and Ready Boards, to ensure apartments are ready within Opportunity Home standard times.

• Evaluates the condition of the landscape/curb appeal with the Community Manager and develops a plan for maintaining curb appeal by either in-house or contract labor.

• Reviews and approves workmanship for major contract work, such as major plumbing electrical work, or replacing major equipment

• Assures compliance with Opportunity Home’s policies on recruiting, screening, and hiring applicants.

• Assures compliance with Opportunity Home’s policies and procedures related to community rules and regulations for the various affordable housing programs.

• Works closely with financial analysts to prepare the annual budget. 

• Analyzes monthly performance and budget projections to actual business plans and adjusts operating strategy accordingly.

• Stays abreast of market conditions. 

• Works closely with field staff to ensure necessary coaching and understanding of the SOPs is achieved.

• Works closely with Human Resources to ensure staff documentation. Evaluations and performance plans are managed in a timely manner.

• Monitors rent variations in accordance with an approved budget and make necessary recommendations and/or adjustments.

• Complete all duties as assigned or requested as outlined in operational and procedural guidelines. These guidelines are maintained and issued in the event of an emergency situation that arises at a property or any other location that serves our residents or employees. 

• Participate in Trauma Informed Care (TIC) initiatives to include training, workgroups, project assignments, etc., that are launched or implemented in order to achieve and/or maintain certification as a TIC organization.

• Recognize the significance of a data-driven organization that adheres to expanded policies and practices in the area of data governance. Learn the distinct and different roles to include: Data Trustees, Data Domain Stewards, Data System Custodians, Data Stewards, and Data Users. Effectively collaborate with the various data roles as needed on a daily basis or in a project capacity.

• Employees are expected to use Generative AI solutions ethically and responsibly.

• Other duties as assigned.

All supervisors: 

• Lead, motivate, engage, and retain employees by: 

  • Setting goals for performance and deadlines that comply and conform with the company’s plans and vision.

  • Organizing workflow and ensuring employees understand and are trained on their duties or delegated tasks.

  • Monitoring employee productivity and providing constructive feedback and coaching

  • Ensuring alignment across various procedures. 

This position requires the incumbent to exhibit the following behavioral skills

1. Values Driven | Demonstrates an understanding of the values (Compassion, Equity and Excellence) and embodies the values in their work and interactions with residents, vendors, co-workers, supervisors, board members, community members, and other stakeholders.

2. Leadership | Provides direction to people and/or projects by clearly and effectively setting course of action for the assigned department staff and tasks; manages the planning, execution, and achievement of assigned department goals.

3. Customer Service | Responds with Compassion in a professional manner to the expectations and needs of internal and external customers; is friendly and helpful to all customers, fostering positive relationships while providing Excellent service.

4. Effective Use of Information | Communicates important information to those who need to know clearly, securely, effectively, orally and/or in writing; proactively exchanges accurate and timely information.

5. Commitment and Continuous Improvement | Sets the standard for Excellence by proactively pursuing innovation through systematic experimentation and learning.  Corrects mistakes by assessing appropriate processes, proposing adjustments, and prioritizing long-term solutions.

6. Teamwork | Balances team and individual responsibilities; exhibits Compassion, objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; supports everyone's efforts of Excellence; attends, supports, and participates in the organization’s team building events.

7. Responsiveness and Accountability | Demonstrates a high level of Excellence and holds oneself personally responsible for one's own work; complies with procedures and directives and understands the importance of maintaining and managing confidential information; recognizes and anticipates issues and provides a responsive resolution in a timely manner.

Minimum Qualifications

Education

Required

• Bachelor's Degree from an accredited four-year college or university in Business, Property Management, Real Estate Management, Public Administration, or a related field.

  • An additional eight (8) years of related experience may be considered in lieu of the degree requirement.

Experience

Required

• Ten (10) years of experience in property management of multifamily properties, including LIHTC.

• Four (4) years of management experience.

• Must have the ability to learn and use cloud applications such as the Google GSuite applications, including but not limited to Google Chrome Browser, Gmail, Drive, Calendar, Docs, Sheets, and Slides. Understand document sharing and collaboration in the cloud. Experience and proficiency with Microsoft Office 365, cloud-accessible applications including but not limited to One Drive, Outlook, Word, Excel, and PowerPoint, or MAC or PC desktop equivalent, is acceptable. 

• Successful completion of a criminal history background check, education, and work history verification, and drug screening test.

Preferred Education and Experience 

• Certified Apartment Manager or Certified Apartment Portfolio Supervisor.

• Certified Property Manager or Accredited Residential Manager.

• Certified Senior Professional Housing Manager or Certified Management Executive.

• Ability to learn cloud technologies such as LucidChart for diagram, workflow and chart drawing. Experience with Vizio or equivalent is acceptable. Basic understanding of Virtual Private Network (VPN) access to connect to internal business systems.

License + Certificates

Required

• Texas Class “C” driver’s license at the time of placement and insurable by the organization’s fleet and liability insurance carrier.

• Must have the ability to earn certifications as required by assigned tasks.

Technical Skills

To perform this job successfully, the employee should have

• Proficiency in math.

• Proficiency in verbal/written communication.

• Understanding and knowledge of regulatory compliance.

• Knowledge of capital planning, financial analysis, and strategic planning and implementation.

• Must be an effective and open communicator with strong decision-making skills. 

• Must possess advanced knowledge of operational characteristics and service delivery programs. 

• Must possess advanced leadership and management skills. 

• Ability to build effective relationships. 

• Ability to analyze problems, identify alternative solutions, and project consequences of proposed actions.

• Excellent mediation skills.

• Ability to motivate and mentor personnel.

• Ability to enhance the skills of existing employees for current and future responsibilities.

• Ability to assume a leadership role in decision making

• Ability to develop and maintain positive resident relationships.

• Ability to objectively evaluate employees' performance, recognizing achievements, and assisting employees in overcoming problem areas whenever possible.

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting, standing, operating computers and other office equipment, walking and moving about the office and/or community property, and attending onsite and offsite meetings. The employee must be able to complete data entry, utilize various portals, and communicate via email and verbally via telephone. Will need the ability to walk large properties and climb stairs. The employee must occasionally transport up to 25 pounds. 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Office Environment

• The noise level in the work environment is usually moderate.

• High level of interaction with external/internal clients.

• May be transferred or be required to work at different properties or sites for interim periods in order to support business needs. 

Outside Environment

• Subject to environmental elements when conducting visits to various sites or participating in outside events. 

In compliance with the Americans with Disabilities Act, the organization will make reasonable accommodations to the known disability of a qualified applicant or employee to enable people with disabilities to enjoy equal employment opportunities if it would not impose an “undue hardship” on the operation of the employer’s business.

As a public agency, the organization is committed to maintaining the highest of ethical standards. Applicants selected for employment are expected to perform work responsibilities with the highest degree of integrity, professionalism, and honesty to merit the respect of our co-workers, clients, partners, vendors, and the general public. Applicants selected for employment are also expected to serve the public with dedication, concern, courtesy, and responsiveness.  

Equal Employment Opportunity Statement 

Opportunity Home is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, religion, gender (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information, marital status, veteran status, arrest record or any other characteristic protected by applicable federal, state or local laws. Opportunity Home is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This position specification is not an employment agreement or contract. Management has the exclusive right to alter this position specification at any time without notice.