Construction & Maintenance Applications Analyst presso City of Tacoma, WA

About the Department

Join our Transmission & Distribution Construction & Maintenance (C&M) team and play a pivotal role in optimizing our field operations through technology and process improvement. This critical position facilitates and coordinates C&M technology projects, serving as the primary bridge between C&M operational needs and the City's enterprise IT functions. You’ll be instrumental in leveraging technology to enhance efficiency, measure work execution, and ensure the responsible use of our $63M biennial O&M budget and support for our $83M capital program. If you're passionate about using technical expertise to drive continuous improvement in a vital public service, we want to hear from you!

Primary Responsibilities:

Technology Strategy & Coordination

• Facilitate and coordinate C&M technology projects, from inception through deployment.

• Serve as the key liaison to the City's enterprise IT functions, translating business needs into technical requirements.

• Plan and coordinate testing processes and user resources to ensure successful technology implementation.

• Participate on city-wide or cross-departmental technology committees to advocate for C&M needs.

• Lead the effort for Line, Wire, and HFC technology process integration improvements.

Operational Application Expertise & Support

• Provide technical expertise and consulting to C&M users and management on operational technology application usage and continuous improvement.

• Act as the first line of application support for C&M field users.

• Maintain and provide expert support for key applications, including:

  • Accela

  • Mobile Workforce Management (MWFM) for crews and dispatchers

  • Nintex forms for Outage Coordination (Scheduled Commercial, Residential, and Cross-Functional)

  • C&M key issuing board

  • Locate data pipeline to 811

Business Analysis & Continuous Improvement

• Collaborate with managerial C&M staff to create essential work products, policies, procedures, plans, and/or programs.

• Ensure business processes align with application capabilities, recommending process changes or application adjustments as needed.

• Identify business issues in collaboration with C&M leadership and users, and recommend appropriate technology solutions.

• Serve as the C&M Continuous Improvement champion and facilitator.

Management Reporting & Metrics

• Provide technical expertise and consulting to C&M management on report development.

• Create, maintain, and provide regular reports to C&M leadership to help measure and improve execution, including:

  • Labor hours and labor type reports

  • Work Orders queued, in process, and completed

Position Duties

Minimum Education*
Bachelor's degree public or business administration, information technology or directly related field

Minimum Experience*
2 years of analytical and/or functional analyst, user support or database maintenance work in area related to assignment

*Equivalency: 1 year of experience = 1 year of education

Other Qualifications

City of Tacoma Commitment to Diversity and Inclusion

At the City of Tacoma, we're on a mission to make our workforce as diverse and inclusive as the community we serve. We're committed to eliminating racial and other disparities, and we actively seek out candidates from a wide range of backgrounds and cultures. Join our team at the City of Tacoma and help us build a more vibrant, inclusive, and equitable community for all.

The City of Tacoma believes that diversity of thought, background, and experience contributes to our success and innovation. If you’re passionate about this role and our mission, we encourage you to apply. If you have a less traditional background, we want to hear about your transferrable skills and experience. We value a variety of perspectives and are excited to see what you bring to the table.

Interested individuals should apply online by completing the application and attaching a resume and cover letter by the closing date and time listed on the job announcement. Applications received without attaching the required materials may not progress in the selection process.

• Hourly Rate: $42.68- $60.08
• Annual Salary: $88,774.40- $124,966.40

Get Assistance

For assistance with the application process or questions regarding this job announcement please contact the Human Resources office at (253) 591-5400 by 4:00 p.m. of the closing date of the job announcement.

For technical difficulties using the NEOGOV system, call the applicant support line at 1-855-524-5627 between 6:00 a.m. and 5:00 p.m. Pacific Standard Time. This will allow us to assist you before the job announcement closes.

Communication with the City of Tacoma

We primarily communicate via email during the application process. Emails from Tacoma.gov and/or governmentjobs.com should be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders.