Release Manager presso Spektrum

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – 2025-0308

Role Background

NCI Agency – PAN Migration to NATO Public Cloud Project

The PAN Migration to NATO Public Cloud project is organized under the NCI Agency Cloud Portfolio. The project aims to transition roughly 15.000 staff within the NATO Enterprise form the on-premises Public Access Network (PAN) to the NATO Public Cloud (NPCL). At the time of this engagement, the first major site (Norfolk VA, USA) will have transitioned and the project will continue to transition an additional 18 sites across various locations in the alliance.

Migration Support

One of the core objectives of the project is to ensure new and updated software products are approved for use inside NCIA owned networks through the NCIA Release and Deployment process. (upgrade)

Role Duties and Responsibilities

• Assesses and analyses release components for input to release scheduling.
• Maintains and administers tools and methods for software delivery, deployment and configuration.
• Maintains release processes and procedures.
• Carry out all assigned ITSM tasks related to the RDM processes.
• Validate and track any requests identified for testing through the testing cycle.
• Process emergency requests issued by ChM within three working days of submission.
• Provide a weekly report for consideration by the RGB.
• Provide weekly report to the Enterprise CAB for request for deployment.
• Provide weekly reporting on Risk Acceptance request and outputs.

Essential Skills, Experience and Certifications

• Technical Proficiency:
  • Minimum 2 years practical experience in a Release and deployment function in a large IT setting.
  • IT Change Manager – minimum 2 years.
  • ITSM Tooling working experience with work orders and change requests – minimum 2 years.
  • Excellent working knowledge of IT Release and Deployment processes.
  • Good working knowledge of IT Change Management process.
  • AN Understanding of the work undertaken by the NATO Communications and Information Agency.
• Problem-Solving Skills:
  • Strong troubleshooting skills to diagnose and resolve hardware, software, and network issues.
  • Ability to guide users through problem-solving steps effectively.
• Automation Skills:
  • Experience with PowerShell scripting to automate routine support tasks.
  • Proficiency in using Power Automate to create workflows and automate repetitive processes.
  • Ability to identify and implement automation opportunities to enhance efficiency.
• Communication and Interpersonal Skills:
  • Excellent verbal and written communication skills.
  • Full proficiency in English.
  • Ability to communicate technical information to non-technical users in a clear and concise manner.
• Customer Service Orientation:
  • Strong customer service focus with a commitment to user satisfaction.
  • Patience and empathy when dealing with user issues and concerns.
• Organizational Skills:
  • Ability to manage multiple support tickets and prioritize tasks effectively.
  • Attention to detail in documenting support activities and maintaining accurate records.
• Team Collaboration:
  • Ability to work effectively as part of a team and share knowledge and resources.
  • Willingness to collaborate with colleagues to solve complex issues.
• Others:
  • The candidate has strong customer relationship skills, including negotiating complex and sensitive situations under pressure.
  • Full proficiency in the English language. French language proficiency is of advantage.
  • The candidate must have the nationality of one of the NATO nations.
  • The candidate must possess a NATO Secret Security Clearance or national equivalent that can be transferred to a NATO Secret Security Clearance.
  • This role is critical for maintaining efficient IT support operations, ensuring users receive timely and effective assistance with their devices and Microsoft 365 services. If you are a motivated technician with strong problem-solving skills, full proficiency in English, and a passion for customer service.

Working Location

• Mons, Belgium

Working Policy

• Onsite

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance