Risk Operations Lead presso Zeller

Role DescriptionAs our Risk and Fraud Operations Lead, you'll be at the forefront of building a robust risk and fraud framework for a fast-growing fintech. This is a unique opportunity to shape our strategy from the ground up, protecting the company and our customers from financial crime while ensuring we're fully compliant with all regulations.Reporting directly to the Managing Director, you'll gain exposure to every facet of risk. If you're passionate about building something from scratch and love to grow, you'll have the freedom and resources to do incredible things with us. No two days will be the same!

Responsibilities

Risk Strategy and Framework

Develop, implement, and maintain a comprehensive risk management framework in line with FCA regulations and business objectives

Identify and assess key risks, including operational, financial, compliance, and reputational risks, and develop risk mitigation strategies.

Monitor and review the effectiveness of the risk management framework and make necessary adjustments.

Develop and maintain the company's Risk Appetite Statement and ensure alignment with the business strategy.

Act as the key liaison with the FCA and other regulatory bodies on risk-related matters.

Risk Assessment and Reporting

Conduct regular risk assessments and stress testing to evaluate the institution's risk exposure.

Prepare and present risk reports to the senior management team and the board of directors, highlighting key risks and mitigation strategies.

Fraud Risk Operations

Develop and implement policies and procedures to manage operational risks, including fraud prevention, data security, and business continuity

Build and lead a team of financial crime analysts that will execute transaction monitoring and analysis, and review of high-risk sellers.

Handle operational escalations and determine whether the firm is at material risk in its positions with its customers.

Design, implement, operate and improve risk management strategies to identify emerging fraud vectors and typologies.

Lead material investigations and analysis across our cardholder, account holder, merchant and employee base. 

Monitor fraud and blacklist alerts, investigate possible matches and minimise losses by taking appropriate action when ‘hits’ are identified.

Monitor rules performance (fine-tuning rules) to ensure quality alerts are generated and eliminate false positives.

Complete fraud retrospectives to document confirmed fraud incidents and take appropriate actions.

Comply with regulatory reporting obligations related to fraud, including the submission of a bi-annual report to the FCA on collection of statistical data on fraud.

Report fraud incidents, trends and mitigation strategies to the Board of Directors.

Team Management and Organisation Wide Initiatives

Oversee compliance with DISP requirements.

Intervene as described in the Business Continuity Plan if an incident affecting financial transactions arises.

Maintain the Conflicts of Interest Register and Risk Register.

Lead significant cross-team projects in the fields of tooling and process improvement 

Oversee subject matter projects and provide training, guidance, and mentorship to the broader team.

Effectively manage resourcing to meet demand and identify improvement opportunities and efficiencies, including overseeing services rendered from Group entities

Assist in developing a financial crimes awareness culture throughout the organisation by providing advice and guidance to others as well as identifying gaps in staff knowledge and procedural deficiencies.

Qualifications and Experience

Proven experience (7+ years) in risk management within an Electronic Money Institution, Payment Services Provider, or Financial Services environment.

Anti-Money Laundering & Counter Terrorism Finance (AML/CTF) certifications such as CAMS, ICA, CFCS, CFE are desirable

Experience in card issuing, card acquiring and / or current account banking is advantageous

Experience in analytical languages such as SQL, Python and R is advantageous 

Ability to perform well in a fast-paced team-based environment

Strong knowledge of regulatory requirements, industry best practices, and risk management frameworks.

Excellent analytical, problem-solving, and decision-making skills.

Bonus points

You have UK card acquiring experience 

You have been part of a high-growth startup environment before

You understand data and statistical analysis techniques

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