PROBLEM MANAGEMENT ONSITE GLASGOW presso IRIUM - Spain

At IRIUM, we care about making sure you never stop pursuing your dreams. Get ready to achieve your goals, and always remember to enjoy the journey.

We are currently looking for a Problem Management profile with around 3 years of experience to collaborate on a project with a multinational company in the energy sector, working on-site in Glasgow.

What do we expect from you?
- Technical School Degree (medium) o Technical degree (medium).
- At least 3 years of experience in technical areas, platforms, tools and language of their technological perimeter.

What will your tasks be?
- Root Cause Analysis: coordinate with Internal Problem Managers, Technical/Functional and Incident teams to conduct Root Cause Analysis following Critical Incidents.
    · Why Root Cause Analysis: working with others, develop roots cause analysis documents.
    · Develop action plans associated with outcomes of the RCA review and where necessary identify improvement actions.
    · Work with action owners to ensure timely completion of these actions and record any change in dates.
- Permanent solutions: coordinate with technical and functional teams to develop permanent solutions to issues which are marked as Workarounds.
    · Take ownership for the investigations and manage the actions.
    · Ensure any changes are recorded in ITNow (ServiceNow), coordinating with Internal Operations Management to agree schedules for changes and manage them to completion on behalf of the Problem Team.
    · Document lessons learned, ensuring any process improvement opportunities are reflected in the continual improvement plan.
- Continual Improvement: working with the operation managers and problem managers, develop a Continual Improvement Plan.
- Proactive Problem Management: undertaking proactive problem activities to improve stability of the IT Operations.
- Reporting: work with internal problem managers and other teams to manage reporting elements, such as KPI Reporting for Problem Management. Identify tasks performed on tieme and those which are not. When necesarry outstanding tasks will be escalated to the client's internal problem managers.
 

What do we offer if you join us?

• Permanent contract directly with us.

• 100% on-site position in Glasgow.

• Salary range according to experience and fit with the company and project.

• Flexible compensation package (health insurance, restaurant, transport, and childcare).

• 23 vacation days.

• Great work environment.

• Unlimited access to cutting-edge technology training in an all-you-can-learn format.

• Employee benefits club with direct discounts and thousands of offers on brands, hotels, travel agencies, cinemas, clothing, and more.

IRIUM is made up of proactive, dynamic, and resourceful professionals. Our values are responsibility and commitment to well-done work. This is the spirit we look for—whatever your age, if you identify with this, this is your company!

Together, we can build the future. Shall we talk?

At IRIUM, we stand for a world without stereotypes or limitations, and we believe in equality for all—principles reflected in our Equality Plan and Code of Ethics, ensuring equal treatment and opportunities regardless of any personal, physical, or social condition.