Guest Services Coordinator – Publix Sports Park presso The Sports Facilities Companies
The Sports Facilities Companies · Panama City Beach, Stati Uniti d'America · Onsite
- Junior
- Ufficio in Panama City Beach
GUEST SERVICES COORDINATOR - Publix Sports Park
Sports Facilities Management, LLC
LOCATION: Panama City Beach, FL
DEPARTMENT: GUEST SERVICES
REPORTS TO: ASSISTANT GENERAL MANAGER - CLIENT SERVICES
STATUS: PART-TIME
ABOUT THE COMPANY:
Publix Sports Park is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Panama City Beach, Fl. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.
Publix Sports Park is a member of The Sports Facilities Companies (SFC) and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.
SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
POSITION SUMMARY:
The Guest Services Coordinator provides all guests' first point of contact. This position is expected to provide excellent customer service to all visitors and display a vast knowledge of the facility's programs and offerings.
PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
GUEST SERVICES:
- Act as a liaison between the venue and the guests
- Provide superior customer service
- Register guests and process payments for field rentals, clinics, drop-in, etc.
- Help ensure compliance with all cash handling procedures
- Be knowledgeable about facility programs (format, pricing, meeting dates/times)
- Operate multi-line phones
- Maintain confidentiality and discretion with guest and team member information
- Professionally resolve guest concerns and complaints and/or direct to the appropriate Manager
- Maintain a clean space and perform regular walk-throughs (indoor/outdoor) to ensure venue cleanliness
- Know and enforce the venue policies and procedures
- Service as MOD & attend weekly leadership meetings
- Complete special projects, daily assignments, and other duties as assigned by Assistant General Manager
MINIMUM QUALIFICATIONS:
- Must be at least 18 years of age
- Flexible work schedule nights, weekends, holidays
- Excellent communication skills, both verbal and written
- Ability to maintain focus in a high-volume, fast-paced environment
- Must have excellent guest service skills, detail-oriented and have outstanding organizational skills
- Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
- Must be respectful and work well with others
- Commitment to the safety and well-being of others
WORKING CONDITIONS AND PHYSICAL DEMANDS
- Must be able to lift 50 pounds waist high
- May be required to sit or stand for extended periods of time, whether indoors or outdoors, and squat, stoop or bend
- Will be required to operate a computer
- Facility has intermittent noise