Technical Support Manager (Addlestone, England, GB) presso Schindler
Schindler · Addlestone, Regno Unito · Onsite
- Professional
- Ufficio in Addlestone
Location: Addlestone, England, United Kingdom
Job ID: 84212
We Elevate... Quality of urban life
Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.
Join us as a
Technical Support Manager
Your main responsibilities
Are you passionate about providing top-notch technical support and eager to make a difference in the lift and escalator industry? Join us at Schindler as an EI Technical Support Manager, where you'll play a crucial role in delivering exceptional service.
As the EI Technical Support Manager, you will be the go-to expert for our branches, offering comprehensive technical support in the areas of EI and MOD. Your expertise will be vital in assisting installations and service leaders with complex projects, as well as developing technical training for both group and local products.
Key Responsibilities:
- Focus on leading portfolio reliability initiatives, through collaborative branch management support
- Provide expert technical support to the sales force and service leaders during complex EI and MOD projects.
- Support the sales force and service leaders in discussions with the customer (from a technical point of view).
- Conduct on-site measurements and evaluate specifications for intricate tenders and contracts.
- Liaise with MDCs to ensure seamless information flow and facilitate successful offers.
- Feed the Training Control System with inputs to monitor the Annual Plan and perform analysis of the effectiveness of the technical training.
- Participate in 0-series field installations, and evaluate the provided processes, tools, etc.
- Support Group-run reliability projects and assist branches in optimising top ten and sick units’ processes.
- Address complex issues with Area Technicians, providing feedback to the Group.
- Intervene on-site for technical issues that require specialised attention.
What you bring
Personal Qualities:
We are seeking someone who is:
- A recognised expert with a structured approach to work.
- Decisive, persistent, and self-confident.
- Skilled in communication and coaching, with strong team and networking capabilities.
- Customer-focused, a safety role model, and a quality champion.
Experience and Qualifications:
- Extensive knowledge of Schindler and 3rd party products and services, particularly lifts and escalators.
- Expertise in EI/MOD environments and third-party equipment.
- Proficient in fault finding, diagnosis, and technical report writing.
- Certified in Schindler technical disciplines, preferably a Schindler Master Instructor.
- NVQ4 qualification is desirable.
- Familiarity with safety SIS systems and processes, with NGFE training for safety assessments.
- Willing to travel extensively and work away from home, often at short notice.
- Willingness to undertake international travel for training courses.
If you are ready to take on a challenging role and represent Schindler's values, we invite you to apply for this exciting opportunity.
What’s in it for you?
- Join our purpose-driven organization. Help shape an industry in which two billion people rely on our products and services every day.
- Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career.
- Thrive in a diverse and supportive culture. Through local and global initiatives, we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued.
We Elevate… Your Career
Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.
Are you ready to embark on a new journey? Join #TeamSchindler!
Discover more on our career website.
At Schindler Group we value inclusion and diversity, and practise equity to create equal opportunities for all. We endeavour that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, colour, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.
Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.
