Head of Digital Future Change presso Heathrow Airport Limited
Heathrow Airport Limited · London, Regno Unito · Hybrid
- Senior
- Ufficio in London
Our Digital Future is a top strategic priority at Heathrow: Continuous airport-wide business transformation, enabled by tech. This role, reporting to the Digital Transformation Director, will lead the implementation of the evolving strategic roadmap as the head of the digital future PMO (change) capability.
The role will work closely with peers leading IT, Data, and AI strategy to implement the prioritised Digital Future Roadmap, powered by technology, data, AI, people, new ways of working, and long-term cultural change. This function will coordinate project, programme, and change resources to enable digital product leads and tech delivery teams (across Data, AI, and IT) to deliver in an agile environment.
You will need experience delivering Agile-based solutions, both within software development and in driving continuous learning and improvement across a broader programme environment.
Responsibilities
- Promoting a positive safety culture aligned to our Heathrow values
- Providing strategic leadership and oversight of team performance and development, ensuring robust talent management, regular assessment of growth needs, and the creation and continuous review of personalised development plans
- Accountability for introducing any new process, governance and funding framework that maybe developed from to time as part of Digital Future’s ongoing organisational development to ensure the successful delivery of the Digital Future Strategy
- Leading collaborative, cross functional relationships with Heathrow’s airline customers, our regulator and other stakeholders to ensure alignment and that we meet our key obligations
- Leading the ongoing development and implementation of the strategic workforce plan developed to ensure the successful delivery of our Digital Future Strategy.
- Ensuring robust business cases have been completed, in line with our strategy framework, and validated for all initiatives where the key enablers (tech, data, people, process, change etc) have been appropriately scoped and costed
- Establishing and maintaining strong, strategic relationships with senior stakeholders, including Director and Executive-level leaders, to ensure alignment, and influence decision-making
- Leading and inspiring a highly motivated team within the Digital Future Centre of Excellence for Change.
Qualifications
- Experience delivering Agile-based solutions, both within software development and in driving continuous learning and improvement across broader programme environment
- Multi-disciplined project and wider change team management
- Managing stakeholders and external relationships at the initiative, portfolio and programme level
- Delivering solutions and results in dynamic environments
- An ability to inspire, motivate and lead across not just in the function for which they have been accountable but also the business more widely, both internally and externally
- An effective problem solver with high intellectual capability, with record of applying a challenging and analytical approach to complex issues and developing innovative yet pragmatic solutions
- Experience of implementing change in an operational environment with complex stakeholders
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About Company
Together, we’re working to welcome millions more passengers, while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. At Heathrow, you can be part of this – providing solutions that make every journey better for millions each year. That means ensuring we meet the changing needs of the passengers, colleagues and partners who use our airport to work, travel, trade, shop, eat, explore and connect. Our Solutions team covers project management, process improvement, business change, technology, cyber defence, masterplanning, infrastructure and procurement. It brings together people with the skills to deliver prestigious and often large-scale projects, from transforming terminals to making big reductions in our carbon emissions.
Every day will test your skills and give you the opportunity to make your mark. You might be working with the technology and data that power our city within a city, driving vital commercial agreements with everyone from retailers to airlines, or improving the unique infrastructure that includes everything from 200 buildings to 250 HV substations. It’s a collaborative environment, where you can rely on the support of the experts around you as you take on projects you’ll both take pride in and feel passionate about.
Company
There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.
Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.
It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.
Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.
Our rewards
We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.
Working Location
Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.
Sustainable Travel to work
Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.
Equal Opportunities
As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.
