Regional Operations Manager presso None

Roles & Responsibilities:

• Lead safety initiatives across the region by promoting safety culture, monitoring compliance, participating in driver safety meetings, and ensuring adherence to DOT and company safety policies.
• Collaborate with Terminal Managers to develop and achieve annual targets for revenue growth, capacity, and safety performance.
• Oversee profit and loss for each terminal, conduct regular performance reviews, address areas for improvement, and recognize achievements.
• Partner with Corporate departments to resolve operational and financial issues, including reducing accounts receivable, managing negative balances, and maintaining revenue targets.
• Provide leadership to both company-operated and agent terminals with a focus on customer satisfaction, driver engagement, and vendor relationships.
• Recruit, hire, train, and manage performance for terminal staff, agents, and drivers to meet service and operational standards.
• Ensure all team members are trained and operate in compliance with company policies and procedures.
• Develop efficient regional work schedules to ensure smooth workflow and monitor employee performance for accuracy, professionalism, and policy compliance.
• Offer support and guidance to Terminal Managers in resolving escalated issues, operational challenges, and customer complaints.
• Review and act on operational metrics to ensure alignment with service expectations and performance benchmarks.
• Continuously identify and implement improvements in operations, customer service, and regional efficiency.

Qualifications/Experience:

• Minimum 5+ years of experience as a Regional Operations or Safety Manager in the transportation industry, plus 3–5 years as a Terminal Manager.
• Extensive safety management experience with a focus on DOT compliance.
• Willingness to travel up to 50%, including overnight stays in or around the region.
• Strong leadership skills with a proven ability to manage and develop staff and build effective working relationships.
• Knowledge of transportation equipment, including various truck types and accessories.
• Exceptional communication, interpersonal, and multi-tasking abilities in a fast-paced environment.
• Proficient in Microsoft Office, especially Word and Excel.

Key Competencies:

• Strong decision-making skills in high-pressure, time-sensitive environments.
• Confidence in exercising sound judgment related to safety and critical operational matters.
• Commitment to delivering high standards of customer service and operational excellence.

Location:

Houston, TX