Office Manager Lexington presso undefined

Office Manager Lexington

Job Description

**SALARY WAGE: $42,480 - 53,100**

Improving Lives.  Improving Communities.

LRADAC offers a wide array of prevention, intervention and treatment programs in both Lexington and Richland counties, so when you join our team you are truly improving lives and improving communities.  As a part of our dedicated staff, you will be a part of innovative programs and services taking a proactive approach to fighting addition and drug misuse in our schools, businesses, and neighborhoods.  We tailor our programs to meet the ever-changing needs of the communities we serve.  Our prevention, intervention and treatment programs spread the message that there is hope and that substance misuse and addiction are preventable and treatable.  

The incumbent's primary duty is to coordinate and oversee administrative duties in the Lexington office and ensure that the office operates efficiently and smoothly. Direct management responsibility for other administrative and billing staff. Create and maintain a pleasant work environment, ensuring high levels of organizational effectiveness, communication, and safety. Ultimately, the Office Manager should be able to ensure the smooth running of the office and help to improve company procedures and day-to-day operation.

An efficient Office Manager needs sound judgment and strong communication and problem-solving skills. They should be a leader with plenty of patience to deal with all aspects of their job.

Position Logistics

• Full time, 37.5 hours weekly
• Routinely 8:00am-5:00pm, Mon-Thur, 8:00am-12:00pm, Fri.
• Flex schedule and occasional overtime as approved by supervisor.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

Patient Accounts Management:

• Direct management of administrative, Point of Entry (POE), and patient billing staff to include hiring, firing, and performance management.
• Approve staff time via ADP and coordinate coverage.
• Provide training for new staff as well as identify and coordinate ongoing training needs related to patient accounts and third-party billing.
• Attend weekly staff meetings and monthly supervision.
• Audit for correct payers, consent forms, and other electronic forms through the client system.
• Provide day-to-day tasks within the patient billing, POE, and/or receptionist duties.

Third Party Insurance & Customer Service Responsibilities

• Submit corrected claims and submit timely appeals. 
• Post managed care adjustments to patient database when applicable.
• Provide coverage for auditing and approving claims through the patient system.
• Escalate denial trends to the Patient Accounts Director as necessary and timely. 
• Deescalate and resolve patient dissatisfaction concerns. 
• Manage the third-party billing dashboard for direct reports to ensure reimbursement. 

Administrative Oversight for Lexington Office 

• Identify opportunities for process and office management improvements. 
• Assist with office layout planning and office moves.
• Maintaining the office condition and arranging necessary repairs.
• Serve as the point person for office manager duties including maintenance, mailing, supplies, equipment, and billing.
• Provide general support to visitors.

SUPERVISORY RESPONSIBILITIES

This job supervises the Lexington Receptionist, Point of Entry (POE), and Patient Accounts/Billing staff.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school degree/GED required; bachelor’s degree preferred.  At least two years of administrative/office related experience to include understanding of billing and insurance.

• Must have exceptional attention to detail
• Strong organizational and time management skills, and ability to prioritize
• Must be a self-starter and driven
• Excellent communication and interpersonal skills
• Strong problem-solving skills and analytical abilities

Certificates, Licenses, Registrations: None required.

Please complete the online application to include all current and previous employment history and education.  A resume cannot be substituted for completing the employment history and educational fields of the employment application.  Incomplete applications will not be considered.

All LRADAC campuses are smoke-free/tobacco-free.  This includes all nicotine-related products (cigarettes, e-cigarettes, vaping device, pipe, cigar, or using smokeless nicotine such as snuff, chewing tobacco, snuff and spitless tobacco).