Area Manager (Multi-Unit Leader) presso Chip Cookies

Location: Salt Lake City Area

Position Type: Full-Time, Salaried

About Chip Cookies

At Chip, we’re more than cookies — we’re about creating moments of joy. As we grow, we’re evolving our leadership model to ensure every store delivers the same high-quality product, warm customer experience, and results.

Area Manager (Multi-Unit Leader)

We’re seeking an Area Manager (Multi-Unit Leader) to oversee 2–3 Chip Cookies locations. A leader who takes ownership of multiple stores, drives growth and excellence, and ensures consistency.

This role bridges the gap between single-store managers and the Regional Manager, with direct accountability for P&L, people, and performance across multiple locations.

Responsibilities

• Leadership & People

  • Lead, coach, and develop Keyholders and hourly crew across multiple stores.

  • Build a strong bench of talent, ready for future manager roles.

  • Foster a positive, high-performance culture that aligns with Chip’s values.

• Operations & Standards

  • Ensure consistent product quality and guest experience across all locations.

  • Implement and enforce Chip’s operating standards, training, and procedures.

  • Maintain labor discipline: schedule efficiently, flex staff across stores, and control costs.

• Sales & Growth

  • Drive local store marketing, catering, and community engagement.

  • Partner with Regional Manager to execute promotions and initiatives.

  • Set and achieve ambitious sales growth targets.

• Accountability

  • P&L ownership for assigned stores.

  • Review weekly KPIs (sales, labor %, customer satisfaction).

  • Deliver quarterly progress updates.

Qualifications

• 4+ years in restaurant/retail GM level management/leadership (multi-unit experience preferred).

• Proven track record of hitting sales and labor goals.

• Strong coaching and people development skills.

• Comfortable managing P&L, scheduling, and operational standards.

• Passionate about delivering an exceptional customer experience.

Compensation & Growth

• Salary

• Bonus Opportunities: Performance-based, tied to sales, labor %, and profitability

• Career Path: Successful Area Managers may advance into Regional leadership as Chip expands.

Why Join Chip?

• Be part of a fast-growing brand with a loyal customer base.

• Lead multiple stores and make a real impact on performance.

• Competitive pay, growth opportunities, and a supportive culture.

• Cookies. Lots of cookies. 🍪