Mortgage Loan Processor presso None

POSITION SUMMARY

Work directly with Mortgage Loan Originators, Underwriter, Customers and third parties   to obtain and evaluate documents and verifications to successfully complete the processing of the mortgage loan.

ESSENTIAL FUNCTIONS

• Position includes processing loans for Fannie Mae (FNMA), portfolio, construction, term home equity and home equity line of credits.
• Review initial application package before disclosing it to the customer; check Loan Estimate (LE) and documents for accuracy.
• For each loan assigned, contact the borrower (either by phone or email) to introduce yourself and outline documentation still needed and to enhance the customer’s experience.  
• Review initial application package for signatures; Review financials for credit approval; Submit to underwriter.
• Order, review and upload to Loan Origination System (LOS) system once received, the title work, appraisal, flood certification, verifications, private mortgage insurance (PMI), homeowner’s insurance, tax returns/transcript, if applicable and any other mortgage processing items that were conditioned.
• Contact third parties and borrowers to verify the accuracy of information and /or to follow up on all outstanding orders/documents needed within established deadlines.
• Verify all signatures (wet or e-signature) are captured on loan documents and supporting items.  Upload all documents to the LOS systems during the process.
• Document third party updates and customer conversation within the LOS system, so that mortgage staff is aware of the status of the file.
• Ensure the file is accurately prepared for final underwriting.
• Prepare and send prelim Closing Disclosure (CD) to borrower.
• Prepare all closing documents once loan is approved by underwriting, including balancing the final CD with the title company.
• Manage and update the mortgage loan closing calendar.
• Prepare wire for loan funding.
• Review closing package for signatures and correct dates.
• Complete booking checklist and book loan to FiServ.
• Activate private mortgage insurance (PMI), upload UCD and complete Lereta and IN RReal, if applicable. Record mortgages/deed, if applicable.
• Meet often with Mortgage Loan Originator to discuss and manage current pipeline.
• Provide high quality, positive, friendly, accurate, professional service to customers and employees.  Respond to inquiries, calls, messages and correspondence in a timely manner.

MENTAL DEMANDS

• Learning, thinking, concentration
• Positive interaction with others always exhibiting self-control
• Maintain poise when faced with stressful situations, particularly in customer relations
• Make wise decisions and exercise discretion

COMPETENCIES

• Interpersonal Relationships – Maintains stable performance and emotional control when faced with opposition and pressure from others and/or stressful conditions.
• Communication – Asks questions as necessary for clarification purposes; keeps other accurately informed; handles all communication in a timely manner; keeps communication confidential; communicates good and bad news in a professional manner; explains decisions and considers additional information presented by others.
• Attention to Detail – Provides accurate and consistent paperwork, is thorough in accomplishing tasks, monitors and checks work or information.
• Collaboration – Develops cooperation and teamwork while participating in a group of people, working toward the same solution to benefit all involved parties.
• Planning and Organization – Organizes time and resources efficiently; manages multiple tasks; meets deadlines consistently.
• Customer Centric – Considers the impact of internal and external customers when carrying out one’s own job tasks.  Demonstrates appropriate sense of urgency and responds to situations requiring special attention or action to meet customers’ needs.
• Reliability – Completes all assigned tasks on time and with minimal supervision; is punctual, present for work and accessible; fulfills commitments made to co-workers and supervisors; informs appropriate individuals when assigned tasks will not be completed in agreed upon time frame.

SKILLS

• Excellent customer service skills.
• Demonstrated strong verbal, written, and interpersonal skills.  
• Strong organizational, analytical, and problem-solving skills.
• Detail-oriented with a high degree of accuracy.
• Self-motivated – highly self-motivated and directed, proven ability to take a given task and work independently.
• Teamwork – Balances team and individual responsibilities, gives and welcomes feedback, contributes to building a positive team.

QUALIFICATIONS

• High school diploma or GED equivalent required.  
• Previous banking experience desired with an emphasis on mortgage loan processing, operations, origination, closing, and/or servicing is preferred.
• Proficient with Microsoft Office suite including Excel, Word, Outlook.  Comfort with evolving technologies.

PHYSICAL DEMANDS/WORK ENVIRONMENT REQUIREMENTS                                                                                 

The physical demands and work environment of this position are typical of an interior/office work  environment with limited physical effort required and no or very limited exposure to physical risk.

• Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits the employee to communicate effectively.
• Sufficient vision or other powers of observations, with or without reasonable accommodation, which permits close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.
• Sufficient manual dexterity with or without reasonable accommodation, which permits the employee to operate a personal computer and related office equipment.
• Sufficient personal mobility and physical reflexes, with or without reasonable accommodation, which permits the employee to function in the context of the position to include but not be limited to: lifting and carrying, moving, stooping, bending, reaching, pushing, pulling; repetitive motion; prolonged standing and/or sitting; and the capability to travel independently. 
• Environmental conditions include those risks normally associated with the context of an office environment and exposure to weather conditions when/if traveling on business and/or attending outdoor community events. The office noise level is usually minimal. 

The above statements are intended to describe the general nature and level of work being performed by the incumbent assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.  Wayne Bank promotes an equal employment opportunity workplace which includes the consideration of a reasonable accommodation of otherwise qualified disabled applicants and employees. This job description does not create an employment contract, implied or otherwise, other than the employment-at-will relationship.