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Appointment Coordinator presso None

None · Providence, Stati Uniti d'America · Onsite

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Job Title: Appointment Coordinator

Reports To: Director of Patient Access

 

GENERAL SUMMARY OF DUTIES:

This team-oriented position is responsible for answering incoming calls; scheduling, rescheduling and canceling patient appointments; directing calls to the proper locations; processing incoming electronic referrals; various operator and administrative duties as assigned.  Must be professional, compassionate, detail-oriented, have exceptional phone skills, strong communication and customer service skills and be able to handle a very fast-paced environment. 

 

Essential Job Functions:

  • Promptly answer the telephone using positive and clear communication
  • Register patient; obtain and enter accurate demographic information into computer system (address, telephone number, name of insurance and verification of health insurance)
  • Work closely with billing team for insurance eligibility, and insurance referral requirements
  • Schedule appointment – triage patient problem and schedule with appropriate UOI physician
  • Review appointment date, time, location, and provider name with caller
  • Prepare patient for appointment-what to bring, location, etc. (including insurance card, medications, office visit fee, parking, etc.)
  • Remind caller of cancellation/no-show policy
  • Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization
  • Efficient use of Athena EMR for appointment scheduling as well as sending messages to providers and coworkers
  • Collaborate and develop strong professional relationships with the Administrative Assistant team members
  • Additional duties as assigned by the Manager to meet department needs

 

Requirements: 

  • High school graduate with demonstrated maturity to deal with confidential information
  • Must be able to work the hours needed in the Patient Access Center department, including occasional Saturday hours.
  • Ability to communicate effectively on the telephone
  • Ability to handle a "call center" environment: work quickly and multi-task
  • Ability to handle confidential and sensitive information
  • Ability to exercise good telephone manners to handle calls appropriately
  • Ability to demonstrate compassion and sensitivity to caller
  • Ability to demonstrate good customer service
  • Ability to work in a team-oriented environment
  • Very familiar with computer functions and Microsoft programs
  • Ability to type quickly and accurately while speaking on the phone
  • Pertinent job-related experience such as medical office receptionists and medical assistants with familiarity to medical terminology, but willing to train a strong candidate
  • Professional, pleasant, cheerful, and neat appearance required
  • Ethical and positive work principles
  • Ability to speak Spanish and/or Portuguese a plus
  • Must be able to travel to all sites if/when necessary.


 

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