- Professional
- Ufficio in Seattle
Why We Have This Role
How You’ll Find Success
- Successfully onboard our clients and deliver solutions ultimately resulting in high renewal and expansion rates
- Build strong, lasting relationships with clients resulting in high client satisfaction, and are a creative and analytical technical problem-solver
- Support the Sales team in pursuit of large deals and the Product team to improve product features
- Have outstanding interpersonal skills to juggle multiple priorities, and are a superb communicator
- Able to effectively manage a portfolio of projects through ruthless prioritization and proactive communication
- Most importantly, you care deeply about our clients and provide them a world-class experience
How You’ll Grow
- Hands-on experience with emerging technologies
- Exposure to the latest thought leadership in the XM industry
- Opportunities to own and drive initiatives and strategic projects, such as the adoption of new product features
- Opportunities to demonstrate leadership, mentoring, and knowledge sharing across the organization
- Avenues to pursue continuous learning and acquisition of new skills in technology, project management, and personal growth
Things You’ll Do
- Partner with the Project Lead and Technical Architect to own advanced technical project components throughout the duration of an implementation
- Fully design and own end-to-end product solutions for enterprise experience management programs
- Guide team members through problem-solving and solution design
- Manage relationships with client technical stakeholders
- Foresee and plan for technical risks and limitations within the scope of an enterprise use case
- Proactively advise customer on technical best practices and design decisions
- Continually adapt and develop in-depth product knowledge and learn new technologies
What We’re Looking For On Your Resume
- 2 years of experience at a SaaS/Technology/Consulting Company
- At least 3 years of experience as a Qualtrics CX Technology Consultant preferred, or comparable experience in a different role
- Deep Qualtrics product knowledge and understanding of product dependencies, risks, and limitations
- Experience with managing projects with multiple workstreams
- Experience with designing end-to-end solutions for enterprise programs that integrate Qualtrics product functionality with external client systems or applications
- A Bachelor’s degree or greater
- Intermediate conceptual proficiency of Javascript and HTML/CSS (or similar programming languages) to design custom code solutions
- A superb communicator and problem-solver
What You Should Know About This Team
- Heart of Qualtrics: The Delivery Team is essential to Qualtrics' success, establishing client relationships and delivering solutions.
- Client-Focused: This team is dedicated to understanding client goals, advocating for them, and driving operational improvements.
- Cross-functional Collaboration: Collaboration across internal teams drives customer success and influences product enhancements.
- Global Impact: This role engages with some of the world's largest organizations, shaping their customer experience programs.
Our Team’s Favorite Perks and Benefits
- Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
- Qualtrics Experience Program - $1,800 for an experience of your choosing (eligible after a year)
- 30 paid days off - 15 PTO + 5 Personal Days + 10 Holiday Closures (additional after a year)
- On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our offices
For full-time positions, this pay range is for base per year; however, base pay offered within this range may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, mental health benefits, and an experience bonus. For a detailed look at our benefits, visit Qualtrics US Benefits.