Virtual support specialist presso German American Chambers of Commerce

About Us

The German American Chamber of Commerce, Inc. (GACC), established over 75 years ago in New York City, is a trusted and impartial partner in facilitating trade and investment between Germany and the United States. Our organization serves as a vital link for businesses navigating transatlantic opportunities, offering services in market entry & business development, legal support, intern visas, recruitment, and startup guidance.

With a diverse team of experienced professionals, we pride ourselves on being a modern, innovative, and reliable resource for companies looking to grow and succeed in the German-American business ecosystem.

About the Role

We’re looking for a Virtual Support Specialist to join our team and provide professional, responsive, and thoughtful assistance to clients and internal teams. This role is central to ensuring a smooth experience for the organizations and individuals we support.

You’ll be one of the first points of contact for incoming inquiries, whether it’s helping a client navigate onboarding, assisting with service-related questions, or coordinating with our team to resolve issues. Your attention to detail and strong communication skills will help us deliver the high-quality support our clients expect.

Key Responsibilities

• Serve as the first line of communication for client questions via email or virtual chat.

• Support onboarding processes for new clients or program participants.

• Troubleshoot common issues or escalate more complex problems as needed.

• Maintain organized records of client interactions and provide relevant feedback to improve internal processes.

• Collaborate with internal departments to ensure client needs are addressed promptly.

What We're Looking For

• A clear, professional communicator (written and verbal).

• Empathetic and solution-oriented, able to handle inquiries with patience and professionalism.

• Comfortable using digital tools.

• Highly organized and dependable; able to manage multiple tasks with attention to detail.

• Previous experience in a client support, administrative, or service-oriented role is a plus—but we’re open to training the right candidate with a strong work ethic and growth mindset.

What We Offer

• A remote role with flexible working hours.

• The opportunity to work with an established, mission-driven organization supporting German-American business relations.

• Exposure to a variety of industries and services within an international business context.

• A collaborative and professional environment with room for learning and development.

The German American Chamber of Commerce, Inc. (GACC) is committed to fostering an inclusive and respectful workplace. We welcome applicants from diverse backgrounds and experiences