IT Technician presso Grand Valley Manufacturing

Under the direction of the IT Manager, the IT Technician will install, maintain, and troubleshoot hardware, software, and network systems for Grand Valley Manufacturing to ensure smooth technology operations. This is a fully on-site position based out of our Titusville, PA office. 

Responsibilities:

• Set up and configure new computers on a Windows Domain, to include but not limited to installing and configuring Windows, company software, and joining computers to Windows Domain and network. 
• Install, configure, maintain, support, and troubleshoot peripheral devices such as printers, scanner, mobile/smart phones related to desktop infrastructure. 
• Troubleshoot and resolve Windows PC issues (ex: issues related to authentication, printing, Microsoft Office 365, network connectivity, etc.)
• Collaborate with the IT Manager to deploy updates, patches, and security fixes. 
• Ensure timely resolution of support tickets and follow up with users on issue status. 
• Maintain documentation of systems, installations, and support processes. 
• Set up new user cell phones for company security compliance and required software (Apple and Android). Troubleshoot and resolve cell phone related issues. 
• Proficient with networking, such as LAN’s and WAN’s, site-to-site VPNs, remote access VPN’s, DHCP, DNS, and VLAN’s.
• Familiar and comfortable working with security frameworks (NIST, HIPPA, PCI, DSS, and/or IT SOX)
• Familiar and comfortable working with Windows Active Directory.
• Familiar and comfortable working with Windows print server. 
• Must be able to travel between all plant locations. 

Duties may be changed, or additional duties assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Qualifications and Education Requirements

• Associate’s degree or technical diploma in Computer Science, Information Technology, or in a related field. 
• 2-5 years’ experience working in IT support role, preferably in a manufacturing setting. 
• Able to travel between facilities. 

Preferred Skills

• Understanding of IT infrastructure and operations best practices. 
• Strong communication, including writing, speaking, and active listening. 
• Strong attention to detail and documentation habits.
• Problem-solving mindset and patience in fast-paced support settings. 
• Able to follow procedures and escalate appropriately. 

Physical Demands and Working Environment

The physical demands and working environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required sit for extended periods of time; stand and walk in a manufacturing setting; lift up to 25 pounds; use hands for fine motor tasks; perform light physical activity moving around a manufacturing facility. The employee will enter manufacturing areas where they are exposed to moving mechanical parts, fumes, and/or airborne particles. The noise in these work environments is moderate to loud. 

Equal Opportunity Employer, including Disability and Protected Veteran Status

If you need special assistance or an accommodation in applying for employment at Grand Valley Manufacturing Co., please contact our Human Resources department at 1.814.827.2707