Global Services Director presso BDO USA, P.C.
BDO USA, P.C. · Grand Rapids, Stati Uniti d'America · Onsite
- Senior
- Ufficio in Grand Rapids
Job Summary:
The Director, Global Services creates a vision for both Procure to Pay (P2P) and Credit to Cash (C2C) global service delivery activities and drives these strategies throughout our organization. This role works closely with our CFO, BDO RISE Leadership and other segment leaders to ensure alignment of requirements and the delivery options. Additionally, this role determines and explores other opportunities to ensure our Global Service operation is optimized.
Job Duties:
- Develops the strategic direction of Global Services that drives organizational efficiency and effectiveness in the areas of Credit to Cash (C2C) and Procure to Pay (P2P)
- Develops and analyzes the key operational data and performance indicators to achieve the Global Services vision
- Identifies and reviews both industry and market trends and applies in the development of Global Service strategies
- Drives continuous improvement, automation, and standardization of processes
- Leads, motivates, and develops a high-performing team focused on service excellence and our core values
- Ensures cost optimization and resource efficiency across all services lines
- Builds strong relationships with leadership across our segments as well as with BDO RISE leadership
- Promotes collaboration, knowledge sharing, and the continued professional growth of our teams
- Ensures readiness for future growth including infrastructure and service scalability
- Other duties as required to ensure the successful operation of Global Services
Supervisory Responsibilities:
- Leads the P2P and C2C functions with direct reports in each area. Additional reporting roles may be defined as part of the evolution of this area
Qualifications, Knowledge, Skills, and Abilities:
Education:
- Bachelor’s degree, required; focus in Accounting or Finance, preferred
Experience:
- Ten (10) or more years of Finance Management experience, required
- Supervisory experience, required
- Experience in Procure to Pay (P2P) and/or Credit to Cash (C2C), preferred
- Global Services or Shared Services experience, preferred
License/Certifications:
- N/A
Software:
- Proficient in the use of Microsoft Office Suite, specifically Excel, required
- OneStream or similar Business Intelligence systems experience, preferred
- Experience with Oracle Cloud ERP or similar ERP system, preferred
Language:
- N/A
Other Knowledge, Skills & Abilities:
- Strong verbal and written communication skills
- Excellent customer relationship skills
- Able to work in a deadline-driven environment while handling multiple complex projects/tasks simultaneously with a focus on details
- Able to rely on extensive experience and judgement to plan, execute and accomplish goals
- Ability to work well under pressure while dealing with unexpected problems in a professional manner
- Communicate and interact with all levels of employees and management
- Excellent project management skills
- Able to interact and build consensus among people
Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography.
National Range: $180,000 - $230,000
Maryland Range: $180,000 - $230,000
NYC/Long Island/Westchester Range: $180,000 - $230,000
Company
Join us at BDO, where you will find more than a career, you’ll find a place where your work is impactful, and you are valued for your individuality. We offer flexibility and opportunities for advancement. Our culture is centered around making meaningful connections, approaching interactions with curiosity, and being true to yourself, all while making a positive difference in the world.
At BDO, our purpose of helping people thrive every day is at the heart of everything we do. Together, we are focused on delivering exceptional and sustainable outcomes and value for our people, our clients, and our communities. BDO is proud to be an ESOP company, reflecting a culture that puts people first, by sharing financially in our growth in value with our U.S. team. BDO professionals provide assurance, tax and advisory services for a diverse range of clients across the U.S. and in over 160 countries through our global organization.
BDO is the first large accounting and advisory organization to implement an Employee Stock Ownership Plan (ESOP). A qualified retirement plan, the ESOP offers participants a stake in the firm’s success through beneficial ownership and a unique opportunity to enhance their financial well-being. The ESOP stands as a compelling addition to our comprehensive compensation and Total Rewards benefits* offerings. The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm’s success, with no employee contributions.
We are committed to delivering exceptional experiences to middle market leaders by sharing insight-driven perspectives, helping companies take business as usual to better than usual. With industry knowledge and experience, a breadth and depth of resources, and unwavering commitment to quality, we pride ourselves on:
- Welcoming diverse perspectives and understanding the experience of our professionals and clients
- Empowering team members to explore their full potential
- Our talented team who brings varying skills, knowledge and experience to proactively help our clients navigate an expanding array of complex challenges and opportunities
- Celebrating ingenuity and innovation to transform our business and help our clients transform theirs
- Focus on resilience and sustainability to positively impact our people, clients, and communities
- BDO Total Rewards that encompass so much more than traditional “benefits.” Click here to find out more!
*Benefits may be subject to eligibility requirements.
Equal Opportunity Employer, including disability/vets
