Attendance Clerk - Bilingual preferred presso StrongMind, Inc.

Position Summary: The Attendance Clerk is an entry level role, responsible for comprehensive work in maintaining accurate student attendance records. The Attendance Clerk will work directly with the Student Success Coaches to assist with student/guardian issues getting logged in and/or submitting and approving attendance. Although this is an entry level role, this position requires having a strong customer service skills to assist with effective and efficient communication with existing students/parents, and other teams within the organization.

Key Functions and Responsibilities:

• Maintain compliance with all applicable school, district, state, and federal policies associated with student records and dissemination of student information, including but not limited to FERPA
• Follow up with parents/guardians about pending attendance approvals and provide individualized log in assistance as needed
• Coordinate effective communication with students and parents/guardians on any attendance updates utilizing phone calls, text messaging and emails
• Address attendance concerns relayed by students, parents/guardians through phone calls, text messaging, and emails
• Assist in re-setting passwords when needed for parents/guardians and students
• Re-setting attendance when incorrectly submitted/approved to ensure accurate minutes are accounted for
• Track attendance deficient students to assist in correctly approving minutes via the attendance app associated with individual students
• Work alongside student success partners, as needed, to provide excellent customer service for all students needing assistance or who are attendance delinquent (Truant or Non Start)
• Work with Adult Students and Parents/Guardians explaining the importance of correct attendance submission and checking progress in the portal frequently as to stay on track and progress academically

Skills/Abilities and Expectations:

• Communicate clearly and professionally in both written and verbal form
• Maintain a high level of customer service with both internal and external stakeholders
• Maintain a professional code of conduct, including professional language, actions and attire
• Maintain confidentiality of matters pertaining to clients and co-workers
• Acknowledge and accept direction from company leadership
• Demonstrate willingness and desire to work and collaborate with clients, co-workers and the general public
• Prioritize work and handle multiple tasks while working independently
• Remain organized and plan well
• Work well under pressure, pay attention to detail, meet deadlines and deal with difficult situations while maintaining composure, professionalism and a positive attitude.
• Examine data analytically, showing excellent reasoning and problem solving skills as it relates to continuous improvement
• Commit to professional and personal growth
• Embrace a culturally diverse environment while working from a remote location
• Know and be proficient in Microsoft Office programs
• Adapt to change while conveying professionalism
• Work under pressure; pay attention to detail; meet deadlines; deal with difficult individuals while maintaining composure and professionalism
• Meet quantitative and qualitative performance expectations and requirements
• Embody StrongMind’s core values: Kindness, Accountability, Collaboration, Innovation, and Grit

Qualifications (Education, Certification, etc):

• Demonstrated ability to plan, organize, and interpret complex policies and procedures
• Demonstrated ability of efficiency and accuracy/attention to detail
• Effective verbal and written communication
• Ability to maintain a high level of customer service with both internal and external customers
• High level of organizational skill
• Experience working under time pressure while maintaining a rigorous attention to detail while maintaining composure, professionalism, and positive attitude.
• Maintain a professional code of conduct, including but not limited to professional language, actions, and attire
• Maintain professional confidentiality of personal and private matters pertaining to students, parents, and co-workers Acknowledge and accept direction from executive and school leadership
• Demonstrate willingness and desire to work and collaborate with students, parents, co-workers, and the general public
• Communicate effectively, both verbal and written Maintain positive and pro-active customer service in all aspects of communication, both internally and externally
• Great phone etiquette and being consistently available to assist with all inbound/outbound calls that need to be made
• Prioritize work and handle multiple tasks
• Display excellent planning and organizational skills
• Work under pressure, pay attention to detail, meet deadlines and deal with difficult situations while maintaining composure, professionalism, and a positive attitude
• Take initiative to look at data analytically, showing excellent reasoning and problem-solving skills as it relates to continuous improvement for professional and personal growth
• Demonstrate awareness and willingness to understand personal role and how it contributes to the success of other departments or functional areas
• Embrace a culturally diverse environment
• Adapt to change while conveying professionalism
• Proficiency in Microsoft Office
• High School Diploma or GED
• 2+ Years Customer Service background
• Educational environment preferred
• Bilingual Spanish a plus
• Successful completion of a fingerprint background check

Environmental Conditions:

• Collaborative open environment, office environment
• This role operates in a professional office environment with standard equipment such as computers, phones, and printers
• The position may be hybrid, with a combination of remote work and in-office expectations depending on departmental needs and leadership approval
• Prolonged periods of sitting, keyboarding, and screen time are required
• Must be able to work in a moderately quiet environment and manage multiple tasks with frequent interruptions
• Reliable internet access is required when working remotely

Perks, Benefits & Culture You’ll Love:

Wellness, Your Way
From an on-site gym and yoga room to flexible work options (select roles), we believe your well-being fuels your brilliance.

Unplug for the Holidays
A fully paid holiday week off at Christmas—because rest isn’t a luxury, it’s essential.

Culture That Celebrates You
Champion spotlights, legendary milestone awards at 10, 15, and 20 years, and community service hours that let you give back with heart.

Open, Honest & Human
Quarterly Town Halls keep our communication transparent—and real.

Vibes & Good Times
Think team cookouts, fun treats, and social events that actually make you want to show up.

Solid Benefits, Real Support
Medical, dental, vision, accrued PTO with 2 extra “Life Happens” days front-loaded, and voluntary benefits—we take care of the people who make the magic happen.

Your Voice Matters
We’re constantly evolving, and that includes how we support, celebrate, and invest in our people.

Additional Info:

We welcome all qualified candidates eligible to work in the United States.  At this time, we are unable to sponsor visas.

We are proud to be an Equal Opportunity Employer and provide consideration to all applicants regardless of race, religion, color, sex, gender, national origin, age, veteran status, marital status, or disability protected by law.