Department Administrative Coordinator - Public Works presso City of Redmond, WA

About the Department

The City of Redmond is a thriving, culturally diverse community and home to over 80,000 residents. Redmond is the hub of an array of commerce and industry ranging from technology, aerospace, and gaming to biomedical and innovation start-ups. In this role, you will represent the city, and our values of service, integrity, accountability, belonging and stewardship.

The Department Administrative Coordinator supports the efficient operation of the Public Works Department by overseeing administrative workflows and providing high-level support to management and/or divisions within the City. This full-time role requires advanced organizational, problem-solving, and technical skills, with occasional evening and weekend work.

Note: This role will begin as onsite for the first six months, with opportunities to work a hybrid schedule after six months.

Position Duties

• Coordinate with administrative staff and office operations
• Develop and implement departmental procedures and policies
• Conduct data analysis to support budgeting, reporting, and decision-making
• Manage special projects and prepare reports for leadership
• Provide confidential support to supervisors and managers
• Onboard new staff and maintain departmental systems and intranet content
• Monitor budgets and expenditures
• Operate advanced software tools (e.g., MS Word, Excel, SharePoint)
• Answer phone calls and respond to inquiries with professionalism and efficiency 
• Provide the best customer service by addressing concerns, resolving issues, and ensuring a positive experience for all contacts

CORE COMPETENCIES:

• Strategic problem-solving and independent decision-making
• Effective communication and collaboration across diverse teams
• Innovation in streamlining workflows and improving efficiency
• Commitment to equity and cultural humility in community engagement
• Sharing expertise and mentoring others
• Customer-focused mindset with a proactive approach to service excellence

QUALIFICATIONS:

• Advanced knowledge of office practices, budgeting, and applicable regulations
• Strong analytical, communication, and leadership skills
• Proficiency in Microsoft Office and other administrative systems
• Ability to manage confidential information and adapt to changing priorities
• Experience in customer service and handling high-volume phone communication with professionalism

Minimum Qualifications

Education and Experience

• High school diploma or equivalent; 2-4 years of college level coursework preferred, 
• Six years of progressively responsible administrative support experience at the executive level 
• Office management experience preferred
• May require relevant certification or higher education coursework as it pertains to the department/division
• Any equivalent combination of education, experience and training that provides the required knowledge, skills and abilities

Other

This class description describes the general nature of the work performed, representative duties as well as the typical qualifications needed for acceptable performance. It is not intended to be a complete list of all responsibilities, duties, and skills required of the job.

Please review the Department Administrative Coordinator – RCHEA job description for more information about the knowledge, skills, abilities, working conditions, and physical requirements.

Selection Process

• All applicants will be notified of their application status. 
• Top candidates will be contacted to participate in the next phase of selection process, which may include testing and/or an interview. 
• Note, the City may review existing application pools to fill this position or use this pool to fill future vacancies.
• Offers of employment are conditional based on the candidate successfully passing both background and reference checks. Internal candidates are subject to passing a new background if the previous check was conducted more than six months ago.
• Additionally, new hires relocating to the area are required to have Washington State residency within 30 days of their start date to comply payroll tax purposes.

Other Qualifications

Our employees earn competitive wages and enjoy an exceptional benefits package that includes:

• MEDICAL INSURANCE - Choice of two plans for employees and their eligible dependents: Premera or Kaiser Permanente. All employee healthcare premiums paid for by the City of Redmond.
• PRESCRIPTION DRUG INSURANCE - Included with each medical plan
• DENTAL INSURANCE - For employees and their eligible dependents
• VISION INSURANCE - For employees and their eligible dependents
• OTHER INSURANCE - Life, accidental death & dismemberment insurance, short and long-term disability, optional employee-paid voluntary life insurance
• FLEXIBLE SPENDING ACCOUNTS - For tax savings on healthcare and dependent care expenses
• PAID VACATION & HOLIDAYS – with (13) paid holidays per year
• EMPLOYEE ASSISTANCE PROGRAM (EAP)
• RETIREMENT PLANS - Department of Retirement Systems (DRS) plus additional options that include: Municipal Employees Benefit Trust (Social Security replacement plan) and MetLife 457 Plan
• Annual COLA adjustments
• Annual merit increases of up to 5%

To learn about benefits at the City of Redmond, please visit C2MB (ajg.com)