Enrollment Counselor - BYU-Pathway Worldwide (Part-Time, Student Employee) presso CHC
CHC · Salt Lake City, Stati Uniti d'America · Remote
The enrollment counselor is pivotal in assisting prospective students in applying and providing comprehensive guidance regarding program inquiries. Additionally, they assist enrolled students awaiting assignment to a Mentor, addressing any queries or concerns they may have.
Important: This is a paid remote student-employee. Incumbents must live in Utah or Idaho, be authorized to work in the US without sponsorship and be attending a Church Education System school (BYU-Pathway Worldwide, Ensign College, BYU, BYU-Idaho, BYU-Hawaii) during their time as a student employee with BYU-Pathway Worldwide. Students work a consistent 20-hour-a-week schedule between Monday–Saturday between the hours of 6AM MST to 10PM MST
Join our team and make a meaningful impact on the journey of our students as they pursue their educational goals.
Responsibilities
- Guide prospective students through the application process, ensuring clarity and accuracy at every stage.
- Respond promptly and effectively to inquiries from prospective and enrolled students regarding program details, admissions requirements, and related matters.
- Provide personalized support to enrolled students awaiting Mentor assignments, offering assistance and reassurance throughout the interim period.
- Provide detailed documentation of interactions with students.
- Utilize the Knowledge Base when providing information, ensuring accuracy and clarity.
- Demonstrate strong written, verbal, and visual communication skills to convey information clearly and professionally.
- Specialize in delivering timely and valuable assistance to students, ensuring their needs are met with efficiency and effectiveness.
- Handle complex situations with domestic students, demonstrating empathy, patience, and expertise in navigating various scenarios.
- Collaborate effectively with leaders to optimize the enrollment process and enhance the student experience.
Qualifications
Education:
- High School Diploma/GED or Equivalent or current enrollment in PathwayConnect
Current CES Student at one of the following institutions:
- BYU-Pathway Worldwide
- Ensign College
- BYU - Idaho
- Brigham Young University
- BYU-Hawaii (Living in Utah or Idaho)
*Students on an F-1 or J-1 visa must currently be enrolled at Ensign College
Other skills and qualifications:
- Exceptional attention to detail and organizational skills.
- Strong written, verbal, and visual communication abilities.
- Ability to empathize and effectively address the needs of diverse student populations.
- Proficiency in utilizing relevant software and systems to streamline processes and enhance productivity.
- Ability to work both independently and collaboratively in a fast-paced environment.
- Commitment to upholding the highest standards of professionalism and customer service.
- Flexibility to adapt to changing priorities and evolving requirements.
