Bend Metro and Park Recreation District - Recreation Supervisor 3- Aquatics presso Bend Metro and Park Recreation District

Benefit type: Full Time with benefits

Benefits available: For a full description of our benefits, please click here 

About the job:   

The Aquatics Supervisor is charged with providing specific aquatics programs and services through the leadership, coordination and supervision of aquatic staff as part of a highly collaborative and innovative Recreation Facilities Leadership team. The position is responsible for coordinating with the necessary aquatics and facility maintenance functions while working closely with the Customer Service Representatives, Facility Shift Leads and Fitness team to assure operations meet health and safety expectations as well as high customer expectations. The Recreation Facilities Leadership team is charged with leading the field in delivering aquatics, fitness, wellness, enrichment and social opportunities for the residents and guests of Bend while complimenting program and service delivery of the broader BPRD including positioning BPRD. 

The position involves supervising and managing all aspects of the day-to-day activities providing leadership for daily operations including activities, program, staff, training, budget, partnerships, and responding to community and user expectations.

 A day in the life:

The information provided below encompasses the typical duties and capabilities linked with this classification. Duties may include, but are not limited to the following:

• Manage and oversee all personnel matters according to established policies and procedures including hiring, training, supervision, performance management up to and including discharge, personnel development setting targets and goals, evaluation of staff and volunteers.
• Develop and maintain a proactive internal work ethic, internal customer service focus and a team driven work environment to include professional development, training and communication at all levels.
• Staff scheduling, time and attendance review, including management of leave requests and time entry approval. 
• Lead and oversee the development, implementation and evaluation of specific programs and services to meet the needs and desires of the Bend Community, including playing a leadership role in enhancing programs currently offered at JSFC and the Larkspur Community Center-Home of the Bend Senior Center to complement and enhance services.
• Maintain an accurate and efficient pool block schedule and staffing protocol to best utilize aquatics spaces for the greatest community benefit, including strong relationships and scheduling with partner organizations, rentals, and other groups with efficient billing and ongoing communications to prioritize and allocate pool space.
• Identify and respond to community needs, program trends and District strategic programming and outreach goals.
• Work collaborative with Recreation Services Manager to communicate market and promote facility and programs, coordinate and oversee special events and community engagement opportunities in accordance with the Program Delivery Strategy, the BPRD Strategic Pan, and Comprehensive Plans, such as Latino programming, teen and family outreach to underrepresented residents. 
• Design, develop and analyze annual aquatic facility and programming marketing plan to promote and provide public information concerning aquatics programs.  
• Work closely with Community Relations and the District Marketing & Technology Managers & Coordinators to create and distribute promotional materials such as accurate online schedules, newsletter(s), flyers, social media content, and electronic schedule board.
• Provide ongoing promotion of JSFC, LCC-BSC and BPRD programs and special events as well as maintaining a strong communications strategy with all partner organizations to protect and enhance the BPRD experience. 
• Play a leadership role in the development of assigned PlayBook  
• sections, RecTrac entry, website pages, and online calendars.   
• Work collaboratively with the maintenance staff to ensure facility maintenance and improvement needs ensure pool public health codes and requirements are consistently maintained.
• Provide for the ongoing care and maintenance needs of assigned equipment, facilities, and resources including the maintenance of required records and documentation.
• Monitor safety and security of Recreation Facilities including in service training of front line staff, current certifications of all lifeguards and WSI’s, instruct specialized programs as needed, including training and lifeguard training as needed, and monitoring maintenance and operational conditions to mitigate risk both to resources and occupants.
• Stay up to date with Aquatics trends and best practices by participating in the ORPA Aquatics Section and other regional and national organizations.
• Initiate and nurture ongoing healthy work relationships with community organizations, community partners and the public, by attending community meetings, answering general inquiries, responding to concerns and capitalizing on opportunities to collaborate. Serve or participate on community and District committees as assigned.
• Ongoing outreach and interactions with community members, groups and organizations. 
• Coordinate and oversee facility use agreements with schools, clubs, private parties and other non-district user groups, independent contractors, vendors, etc.
• Respond to staff and public questions, concerns, requests in a timely manner. 
• Assist in the development and management of budgets and monitor and ensure financial performance. 
• Oversee contractual agreements with user groups, independent contractors, vendors, etc. 
• Ensure compliance with safety, health, personnel, industry and other regulations, including maintaining appropriate records and documentation.
• Purchase facility equipment and supplies in accordance with established policies and procedures and make recommendations for larger purchases   
• Maintains regular and punctual attendance. Contributes to a positive and constructive work environment. Mandatory reporter under Oregon law.

What you'll need for success:

Strong Knowledge of:  

• Principles, development, practices, implementation and evaluation in assigned program;
• Project management techniques and methods;
• Effective supervision, training and performance management practices;
• Effective customer service best practices; and
• Applicable laws, codes, regulations, policies and procedures for assigned program area.

Skill and Ability to:

• Demonstrate excellent planning, organization, problem solving, initiative, prioritization and conflict resolution skills;
• Manage a high volume of tasks at one time, including organizing and prioritizing own work and the work of others;
• Exercise independent initiative and decision-making skills;
• Work cooperatively with others and create positive, constructive and respectful relationships with staff and the general public;
• Analyze data and draw logical conclusions, and effectively interpret policies and procedures;
• Maintain working knowledge of software programs such as Microsoft Office including Word, Outlook, Excel and PowerPoint and other computer programs as well as operating common office equipment.
• Effectively communicate with others verbally and in writing, including by phone, e-mail and in person.
• Work independently with minimum direction while also working as part of a team and collaborating with others; and
• Demonstrate a high attention to detail.

What we're looking for:

Education, Experience, and Training:

1. Associate’s degree or equivalent two years of college coursework; AND 
2. Four (4) years of experience in area of Aquatics and/or performing similar tasks; AND 
3. Two (2) years of supervisory experience; OR
4. Any satisfactory combination of education, experience and training.

License and Certifications:

1. Certification preference include STAR Lifeguard Trainer; Red Cross Water Safety Instructor Trainer; CPR/First Aid for the Professional Rescuer (or ability to obtain within 6 months of hiring). 
2. Some positions may require possession of, or ability to obtain valid Oregon driver’s license within 30 days with an acceptable driving history as defined by district driving policy.

Position Specific Requirement

This position may require reporting to additional sites throughout the workday, typically achieved in a motor vehicle OR other modes of transportation. If choosing a personal vehicle, possession of, or ability to obtain valid Oregon driver’s license within 30 days with an acceptable driving history as defined by district driving policy.

If you do not have a driver’s license or have an unacceptable driving history, it does not disqualify you from this position, only from driving a vehicle for district business.

 Working Conditions: 

The following are working conditions, including environmental and physical demands, required for this classification.

• Duties may be performed both indoors and outdoors with environment exposures, including excessive temperatures and inclement weather.
• Some program areas may subject the employees to atmospheric conditions; noise; vibration; and oils.
• Work schedule may be varied and includes early mornings, evenings, weekends and holidays. Some positions require the ability to work a rotating on-call schedule and may require working during off duty hours for emergency call-outs.
• Remain in a stationary position (sitting or standing) for extended periods of time, move about the office occasionally.
• Physical exertion includes frequent walking, bending and the ability to lift and carry up to 50 pounds unassisted, pushing, pulling and kneeling.
• Some positions may require daily standing and walking over uneven terrain, such as parks and trails, with up/down inclines, paved and unpaved surfaces for surfaces.  
• Ability to work and maintain focus in a work environment with moderate noise (i.e., working around others making periodic phone calls or having conversations) and with frequent interruptions.
• May be required to travel to locations in, around, or outside the greater Bend area, including travel to District sites.
• Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound.
• Making substantial movements (motions) of the wrists, hands, and/or fingers.
• Ability to maintain sustained concentration on computer screens; use keyboards and a variety of peripherals.

Supervision Received

 Reports directly to a Recreation Services Manager. Follows standard processes and procedures without supervision but confirms changes to standard practices and significant decision in advance.

Supervision exercised

Provides direction and supervision to staff which include recruiting, hiring, training, evaluating and managing performance, developing goals, providing discipline, responding to grievances, and effectively recommending terminations responsibilities. May provide guidance and consultation to other district staff, contractors, and volunteers.

Selection Process:

Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training. An offer of employment is contingent on the verification of credentials and other information required by Bend Park & Recreation District policies, including a background check and a driving history review when driving is required for position.

Application consideration and wage calculation:

To be considered for this position, applicants must have a complete application. Your application materials and any submitted responses to the supplemental questions will be the basis for our evaluation. Incomplete information may result in disqualification and/or affect your starting wage.

Equal Employment Opportunity:

Bend Park and Recreation District is an Equal Opportunity Employer

Bend Park & Recreation District Core Competencies: 

All positions with Bend Park and Recreation District are subject to district and position competencies. Below is a list of the most critical competencies for this position. Additional competencies are required for the position and may change based on district needs. A complete list of the competencies is available from Human Resources.

To be considered for this position, applicants must have a complete online application. Your application and submitted responses to the supplemental questions will be the information we use for our evaluation. Applicants are asked to provide certification that they are a veteran or disabled veteran to receive veteran's preference.  

ADDITIONAL APPLICATION INFORMATION

Please note that our application system does not allow you to save and come back to complete your application at a later time. You will have to complete the application once you have started it. This position has supplemental questions that might require extra time. If you would like to write longer answers, you may do so by completing your answers in a different document and uploading them as part of your application. Please ensure you have all the information you need to complete the application.

1. Please describe your previous supervisory experience including your full-time years of experience and your role in:

• Hiring
• Managing and Evaluating Performance 
• Disciplinary Action 
•     Include the number of years, number of employees and your level of authority (assist, recommend or final decision)

2. Please describe your direct experience leading a robust aquatics program including your full-time years of experience and your role in each of the following:

• Leadership of a top-notch lifeguarding team receiving excellent marks in audits, robust LG training, observations, coaching and in-services. 
• Leadership of a quality community swim lesson program setting the standard for staff training, high customer satisfaction, maintaining and improving proprietary best practices in curriculum to consistently deploy water safety and progressive stroke techniques and skill acquisition to toddler through adult students with timely and intentional programming and waitlist management 
• Leadership of swim coaches delivering novice swim team, master swimming and diving programming 
• High level competency with Oregon Health Code and Public Swimming facility operational expectations to meet or exceed best practices and compliance 
• Diplomatic management of community partnerships in support of competitive swimming, water polo and school district therapeutic aquatics via Facility Use Contracts, onsite management and collaboration and pool scheduling for multiple pools, including all Group Exercise classes Swim Lessons, (extremely popular) lap swimming, recreation and family swims and work out on your own