In-Room Dining Order Taker presso undefined

Summary

The ideal candidate must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation.

• Basic knowledge of food and beverage preparations and service standards.
• Knowledge of all menu items and accompaniments.
• Ability to remember, recite, and promote the variety of menu items.
• Basic knowledge of the English language sufficient to understand inquiries from customers and communicate preparation methods. Ability to comprehend written product labeling instructions to enable the safe application of products and processes within the hotel.
• Ability to operate a keyboard to input Point of Sale procedures to pre-check, input orders, and close out the check.

Essential Functions

Job duties include, although are not limited to:

• Promptly answer Room Service calls, announce any specials, promote menu items and answer questions regarding preparation methods.
• Document orders, repeat items back to callers to ensure accuracy and quote expected arrival time with speed and accuracy.
• Immediately input order information into point-of-sale system, allowing kitchen staff to begin preparation; note any special requests clearly. Give food server hard copy of check to be delivered with order.
• Process payment for orders upon return of the Room Service Server.
• Comply with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management. Maintain house bank in accordance with policy.
• Answer calls for pick-up of trays and/or tables and direct bus persons to retrieve items.
• Respond to guest complaints in a positive manner, negotiate a compromise and implement solution.

Internal Relationships

Reports to culinary, stewards & restaurant management.

External Relationships

Has regular contact with guests.

Qualifications

• Previous customer service, telephone and order taking experience preferred.

Education/Experience Requirements

• High School graduate or equivalent preferred.

Physical Requirements

Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing.

In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.