Family Care Coordinator 1 Vascular PR presso LifeLink Foundation

Join LifeLink — Join a Life Saving Team!

About LifeLink
More than four decades ago, a visionary group of innovators, led by renowned nephrologist Dr. Dana Shires, made a life-changing commitment—to save lives through organ and tissue donation. From that bold beginning, LifeLink Foundation was established – founded with heart, purpose, and a mission that still guides us today.

What started as a nonprofit with big dreams has grown into a vision-driven organization of more than 700 dedicated professionals across west-central Florida, Georgia, parts of South Carolina, Puerto Rico, and the US Virgin Islands.

At LifeLink, we are united by our mission: To honor donors and save lives through organ and tissue donation.

Our vision remains clear: To maximize the gift of life while giving hope to donor families and transplant patients.

We are grounded in the values that shape our work and culture—Compassion. Excellence. Legacy. People. Quality.

If you’re inspired by purpose, driven by impact, and ready to help save and heal lives, LifeLink is the place for you.

What You’ll Do
As a Family Care Coordinator 1, you will directly contribute to LifeLink’s life-saving mission. Direct the resources available to bring out a successful authorization for and ultimately recovery of organs and tissue for transplantation. With established LifeLink Foundation and Family Care Program policies and protocols, participation in call rotation and special projects as assigned by manager.

Key Responsibilities:

• Performs Family Care responsibilities in coordination with the Primary Transplant Coordinator.
• Perform post authorization responsibilities.
• Assists Administrator-on-call when directed to do so.
• Provides an ongoing resource for authorization training with coordinator staff.
• Provides an ongoing resource to liaison staff including attendance at case-follow-up meetings with hospital staff, physician/liaison meetings, and administrative-level OPO/Hospital discussions.
• Establishes a high level of confidence and maintains a positive working relationship with key hospital/ agency (hospital, medical examiner, coroner, law enforcement and/or funeral home) personnel within an assigned area.
• Develops relationships and introduces LifeLink Mission objectives to each critical department/office/unit and administrative/executive position.
• Acts as communication link between LifeLink staff and hospital personnel utilizing specific protocols and skills to facilitate the recovery of organs and/or tissue for transplantation. Continually evaluates progress and effectiveness of interactions. Sets new goals on a regular basis.
• Maintains an open line of communication with Manager at all times, submitting and discussing all new developments in assigned hospitals.
• Maintains a professional demeanor and attitude at all times.
• Participates in OPO meetings, activities, special projects and other assignments as directed by Manager.
• Follow up with donor family issues and transplant coordinators as requested.
• Participation in Departmental meetings, Hospital Development activities and ongoing contacts/development of funeral homes, and any other procurement-related activities.
• Assistance with vascular and/or tissue recovery efforts and other duties as assigned.
• Participates in the Family Care Call Schedule coordinating call responsibilities with Family Care staff.

Who You Are

• Passionate about helping others and making a difference
• Aligned with LifeLink’s core values of Compassion, Excellence, Legacy, People, and Quality
• A bachelor’s degree in nursing, preferred, or other medical-degree certification.
• Minimum of two years in a related LifeLink position and/or appropriate credentialing and experience - clinical experience in a medical environment or social services field, and experience with families in crisis.
• Above-average personal interaction, presentation, and communication skills.
• Fully bilingual – written and verbal English/Spanish.
• Ability to apply sound judgment, maintaining a constant open line of communication with Manager, working with little direct supervision and with a growing degree of autonomy.
• Reliable vehicle with good driving record and current state/commonwealth license. Daily traveling.
• Variable/rotation on-call days/hours. Available to handle rotation of 24/7 call responsibilities, extended working hours, and a work schedule that requires response to emergency back-up call coverage.
• Extended working hours in responding to referrals including evenings, nights, weekends and holidays depending on call schedule and case duration.
• Immediate availability via cell phone as needed. 
• A collaborator who thrives in a mission-first environment

Why LifeLink?

• Be part of an organization with a legacy of saving lives and giving hope
• Join a passionate and supportive team across Florida, Georgia, and Puerto Rico
• COMPANY PAID Medical, Dental, Disability & Life Insurance
• Generous COMPANY PAID Pension Plan for your Retirement
• Paid Vacation, Sick Days & Holidays
• Growth opportunities in a mission-driven, high-impact nonprofit
• Work with purpose, knowing your efforts directly touch lives

Diversity, Equity & Inclusion
LifeLink is proud to be an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment that reflects the communities we serve.

Ready to Help Change Lives?
Your next career move could be the most meaningful one yet.