Customer Experience Representative presso City of Redmond, WA

About the Department

The City of Redmond is a thriving, culturally diverse community and home to over 80,000 residents. Redmond is the hub to an array of commerce and industry ranging from technology, aerospace and gaming to biomedical and innovation start-ups. In this role, you will represent the city, and our values of service, integrity, accountability, belonging and stewardship.

The City of Redmond Parks and Recreation Department is seeking a welcoming, positive, and responsive professional to join the Customer Experience team. The Customer Experience Representative is a forward-facing role with high customer interaction, responsible for supporting a consistent guest experience throughout all the Parks and Recreation center locations.

Locations: Work may be conducted at multiple City of Redmond sites including the Redmond Community Center at Marymoor Village, City Hall, and Redmond Senior & Community Center

Hours: This is a supplemental, variable position and may not exceed 29 hours per week and 1,040 hours per year. Shifts will take place during operating hours at all facilities and after operating hours until 11 p.m. at the Redmond Senior & Community Center. 

Redmond Community Center at Marymoor Village: Monday-Friday 8 a.m. to 8 p.m., Saturday 9 a.m. to 5 p.m.

Redmond Senior & Community Center: Monday-Friday 8 a.m. to 9 p.m., Saturday 8 a.m. to 8 p.m., with after-hour rentals. 

Redmond City Hall: Monday-Friday 8 a.m. to 5 p.m.

Days: This position is required to work Saturdays & Mondays, other days of the week are available and assigned as needed. 

Position Duties

• Deliver high-quality customer experience in-person, on the phone, and through email. 
• Conduct business transactions and cashiering functions including cash handling, check and credit card processing. 
• Manage the registration experience by providing activity details, answering questions about services, and completing enrollment in activities.  
• Conduct tours of the facility for prospective user groups and answer questions regarding rental fees, policies, available dates, and ongoing usage.
• Responsible for check-in of facility rentals; confirm permit details, review rental guidelines and expectations, ensure all tables and chairs are accessible, and serve as the point of contact during the rental period.
• Provides support for site activities, events and/or rentals:  helps to set up tables, chairs, AV equipment, and assists with take-down.
• Complete data entry assignments, financial reports, and registration reports as requested.  
• Handle difficult and/or sensitive customer relations situations.

Minimum Qualifications

Education and Experience:

• High school diploma or GED
• One year in customer service, sales, reception, retail, or related experience
• Successful passing of a required background check.

Licenses and Certifications:

• CPR/AED
• Blood Pathogens Certification

This class description describes the general nature of the work performed, representative duties as well as the typical qualifications needed for acceptable performance. It is not intended to be a complete list of all responsibilities, duties, and skills required of the job.

Please review the Guest Services Representative (Supplemental) description for more information about the knowledge, skills, abilities, working conditions, and physical requirements.

Other Qualifications

This is a supplemental, non-benefited position.